Training Developer / Implementation Consultant
Descartes Systems Group (formerly RouteView Technologies)
Designed and delivered training programs for end users, system administrators, managers and technical support staff. Developed customized training programs to meet specific needs. Presented material in on-site, distance learning and blended formats.
Created and managed a corporate on-line training portal. Produced, edited and updated the learning content.
Provided second-line technical support and project management for new clients.
Recipient of a peer nominated "Above & Beyond" award for contribution to the company.
The on-line training program improved the efficiency of the customer service team by reducing incoming call volumes and increased customer satisfaction by making training available on demand.
Developed and presented a series of three-day training seminars which lead to additional customer deployments and increased revenue.
Designed and delivered training curriculum that supported the transfer of product knowledge to a new first-level support organization.