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Work experience


Training Developer / Implementation Consultant

Descartes Systems Group (formerly RouteView Technologies)

Designed and delivered training programs for end users, system administrators, managers and technical support staff. Developed customized training programs to meet specific needs. Presented material in on-site, distance learning and blended formats.

Created and managed a corporate on-line training portal. Produced, edited and updated the learning content.

Provided second-line technical support and project management for new clients.

Recipient of a peer nominated "Above & Beyond" award for contribution to the company.

Key Accomplishments:

The on-line training program improved the efficiency of the customer service team by reducing incoming call volumes and increased customer satisfaction by making training available on demand.

Developed and presented a series of three-day training seminars which lead to additional customer deployments and increased revenue.

Designed and delivered training curriculum that supported the transfer of product knowledge to a new first-level support organization.


Customized Training Coordinator

Dakota County Technical College

Managed training profit centers focused on the energy, telecommunications and defensive driving / law enforcement markets. Duties included; needs assessment, development of technical and soft skills training programs for client organizations.

Hired and supervised trainers, instructional designers and subject matter experts.

Key Accomplishments:

Coordinated the on-going operations of a proprietary technical continuing education and degree program serving 125-160 corporate employees per quarter.

Project manager for the implementation of a$395,000 welfare-to-work training grant that developed work-ready applicants for four major employers.

Supervised the creation and operation of a joint venture with a national cable television firm in which the training of newly hired technicians was outsourced to the college.


Branch Manager

Communications Engineering Company

Directed branch office operations involving sales, administration and inventory.

Prepared annual operating budget and business plans.

Key Accomplishments:

Assessed staff training needs and implemented a formal training program.

Improved branch profitability by 24%.

Lead the product rollout of a new video conferencing system.


National Account Manager

Hekimian Laboratories Inc.

Managed client relationships and sales activity for a major provider of telecommunications network test systems.

Served as an applications consultant to the client’s engineering and operations departments in the design and deployment of network test solutions.

    Key Accomplishments:

   Increased sales in territory by 30%.

   Coordinated new product testing and certification trials.


Product Manager

Applied Spectrum Technologies

Coordinated marketing and sales efforts including; market research, product planning, preparation of proposal responses, project management for the field trial of a remote meter reading system.

Key Accomplishments:

                    Increased the penetration of a major client's installed base by 40%

                    Established and supported a national network of dealers and distributors.

                    Directed tradeshows, publicity and product support.


Applications Engineer

ADC Telecommunications

Analyzed customer's technical requirements and recommended product and system solutions. Provided technical support and training to clients, sales, customer service and field engineering departments.

Key Accomplishments:

       Designed specialized network test system for a national client.

       Implemented centralized help desk that resulted in increased efficiency and service levels.


AT&T Broadband Learning & Development

Graduate: Delivering High Performance Training Program

Brown Institute

A.A.S. Electronics Technology

Communications and Biomedical Electronics

Augsburg College

Undergraduate credits in marketing, economics, business law, science, ethics and philosophy.


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