Training Developer / Implementation Consultant
Designed and delivered training programs for end users, system administrators, managers and technical support staff. Developed customized training programs to meet specific needs. Presented material in on-site, distance learning and blended formats.
Created and managed a corporate on-line training portal. Produced, edited and updated the learning content.
Provided second-line technical support and project management for new clients.
Recipient of a peer nominated "Above & Beyond" award for contribution to the company.
The on-line training program improved the efficiency of the customer service team by reducing incoming call volumes and increased customer satisfaction by making training available on demand.
Developed and presented a series of three-day training seminars which lead to additional customer deployments and increased revenue.
Designed and delivered training curriculum that supported the transfer of product knowledge to a new first-level support organization.