Aspect Software Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100.
The Director of Sales Solution Consulting is responsible for ensuring that the sales organization and executives are provided with a ‘best in class’ service for our current and future customers. That all customer solutions represent the very best of Aspect products and meet or exceed the business and technical needs of the customer to achieve high levels of customer satisfaction with the NE (Northern European) market. This involves the management of a team of highly skilled and dedicated Solution Consultants across the region.In addition, the role involves the management of a sales overlay team for the Work Force Management solution in the region managing to agreed targets & quota.
The role requires :
·Promote revenue growth within the region for the new product lines of business
·Drive strategic customer migrations.
·Supporting and coordinating with marketing initiatives with the region.
·Engage at senior levels within organization to promote the Aspect vision and strategy.
·Educate the market in Unified Communications.
·Ensure the sales processes are tightly integrated to provide the sales team with timely, relevant and quality information for our customers and prospects.
·The personal development and growth of the Solution Consulting & Overlay Sales teams to ensure they meet the needs of today’s and tomorrow’s market and the correct resources are available to drive business growth.
·Ensure the overall design of the solution not only meets or exceeds the needs of Aspects customers but is coordinated with Professional Services, Support and other parts of the Aspect business to drive customer satisfaction and referenceability.
·Ensure a close cooperation with Sales Consulting and Product Management and Development to ensure the very best of Aspect product capabilities are presented to the market and the correct levels of technical skills are available within the region.