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I have a great deal of interest in computing, gaming, athletics, nutrition, music, people, and learning.


I am seeking an opportunity to further my experience in the fields of Information Technology and Hardware Maintenance.

Work experience

Jun 2006Present

Customer Service Representative

Sam's Club
Feb 2010Present

Member Service Representative (MSR1)

Mid-Hudson Valley Federal Credit Union

Providing Member services such as:  Loan payments, mortgage payments, credit card payments, balance inquiries, withdrawals, deposits and other basic banking procedure.


Sep 2007Jun 2009

Help Desk Student Associate

SUNY Potsdam

I provided Tier One Help Desk support to Faculty and Staff members.


 -Customer Support via a ticket tracking system to manage and document job  resolution. 

 -Problem Solving and Troubleshooting of Hardware and Software issues

 -Driver support, reformats, loading windows/OSX, reinstalls, high level  application debugging

 -Installation of memory, hard drives, and cd-rom.

 -Transportation and Safety Management of Equipment

 -Assisting with maintenance and management of disc images, IE building and  copying 

I have experience troubleshooting the following programs

OS Support

 -Windows XP

  -Mac OS X 10.4 and later

Application Support

 - Microsoft Office Suite (2003 and later)

 - Open Office

  - Nero

 - Thunderbird

 - File maker

  - Mac Mail

 - Ultra VNC

 - Timbuktu

 - Chicken of the VNC

  - Meeting Maker

  - Spybot Ad-aware

  - Malwarebytes AntiMalware

  -  “7- zip” compressing technology

  - Winzip

Browser Support

- Firefox

- Internet Explorer

- Safari

- Blackboard

I also gained basic Networking skills

  • Ethernet: Primarily connecting and basic troubleshooting techniques.
  • Private networking access: Understanding shared space and "helios" accounts. (In Suny Potsdam, a Helios is a shared space all faculty and staff received as part of of the SUNY Potsdam Network)

  • Providing support for the local Intranet: Supporting student and faculty "SUNY" accounts: Password changes and account management.

  • Utilization of VPN networks

I was involved in SUNY CTS(Computer Technology Services) relations with the student body via the student assembly.


Aug 2009Present

Cisco Network Administration

Suny Ulster

I am currently attending SUNY Ulster with hope that I can further my abilities as a troubleshooter.

The Applied Associates in Science degree prepares me to get the Cisco Certified Network Associates(CCNA) and the Cisco Certified Network Professionals degree(CCNP), as well as becoming A+ certified.

-I currently have a 3.39 cumulative GPA

I have recently completed these Networking-Related courses:

  • Networking 101 Networking Fundamentals: 'A'

  • Networking 102 Routing Protocols and Concepts: 'A'

  • Operating Systems and Utilities:'B+'

  • Networking 103 LAN Switching and Wireless 'A'

Technical Classes in Session: (projected grades)

  • Networking 104 Accessing the WAN: 'A'

  • Microsoft Server 2003: 'A'
  • Microcomputer Hardware CIS 215: 'A'
Aug 2007Jun 2009

State University of New York at Potsdam

      Extracurricular involvement: 

- The Potsdam Pitches(a capella group).

- Student Assembly

- Video Gaming Club

- Rugby

- Ultimate Frisbee


Microsoft Server 2003
Hands on experience with the following:   Active Directory DHCP and BOOTP (legacy) servers DNS Local and Network Printers
I have a thorough understanding of CISCO Networking.    General   TCP/IP Stack 7 layer OSI Model Troubleshooting Routing   I understand all current LAN routing protocols such as: RIP, RIPv2, EIGRP, OSPF. I understand how packets move through the network. When looking at routing tables I see the paths the projected routes take. Switching   Vlans Trunking STP WAN (Beginner - Level familiarity)   PPP HDLC Frame Relay ACLs NAT DHCP
In my experience at SUNY Potsdam, I learned not only how to fix singular issues but the heuristics behind troubleshooting; I learned how to ask the right questions and look for the warning signs.   I have been developing my troubleshooting skills at SUNY Ulster where I attend school for Network Administration.  I have attended a year's time.


Karl Wick

Teaches Cisco Networking at SUNY Ulster.  Has a large amount of knowledge and experience with networking, hardware,and software in the IT Field.

Julie Jansen

Supervises Personal Teller Machine operation and maintains rapport with employees and members.