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Summary

Seeking an entry-level position as a research analyst, where I can utilize my organizational and research skills.

Work experience

Aug 2007Present

Residential Housing Assistant

• Provide administrative/secretarial support for the department such as assisting visitors and resolving and clarifying university’s housing policies and procedures. • Scan and organize documents and files annually of upwards of 900 students. • Serve as the “office tech” to troubleshoot for the copier and office computers.
Aug 2008Nov 2008

Volunteer Liaison

United Federation of Teachers
• Called registered voters describing the candidate’s position on political issues. • Recruited volunteers for literature drop offs and phone bank shifts.
Jun 2007Aug 2007

Business Implementation Specialist

Countrywide
• Provided customer service and technical support to banks and lender/broker firms utilizing Landsafe online services for upwards of seventy calls daily. • Successfully gained the confidence of resistant clients in numerous situations through consistent clarification of policies, listening to their point of view, and negotiating workable compromises.
Aug 2006May 2007

Research Assistant Fellowship for Conflict Resolution

Arthur Schneier Center for International Affairs
• Researched for Professor of Social Policy & Doctorial Research Director Dr. Richard Caputo and his paper on “Achieving a Basic Income Guarantee: Efforts-To-Date Around the World.” • Conducted research pertaining to seven countries’ relationships between personal income, satisfaction, and development using Lexis-Nexis, Bloomberg, and the National Opinion Research Center. • Organized and presented findings to over 100 attendees through PowerPoint presentations and organized data into spreadsheets for visual diagrams at the annual student/faculty research night.
Feb 2007Apr 2007

Focus Group Moderator

American Voices Committee
• Moderated focus groups consisting of married women from differing socio-economic backgrounds. • Discussed voter perceptions of presidential candidates related to the primary elections. • Engaged participants reactions to copy and images in political direct mail. • Provided preliminary findings reports on married women in Pennsylvania based on results. • Performed affinity analysis using predictive analytics to find factors between income, lifestyle choices, political preferences, and values.
May 2006Aug 2006

Customer Care Agent for Sirius Satellite Radio

Stream International
• Guided customers over the phone regarding new activations, billing inquiries, and troubleshooting. • Awarded “Highest First Call Resolution” and “Highest Customer Satisfaction” awards by supervisor. • Consistency performed above Key Performance Indicators (KPI) with weekly special recognition by Team Leads.
Aug 2005May 2006

Editor-in-Chief

Clarion
• Collated and edited submissions. • Organized themes, structures, and vision for the journal.
May 2005Aug 2005

Technical Support Agent II for Verizon DSL

Telvista
• Directed customers through complex, technical issues over the phone for eighty-five calls daily. • Supported DSL internet connectivity, troubleshooting VPN clients, and email server issues. • Partnered with clients through GotoAssist Program for Remote User Support. • Used Remedy as the Primary Ticket System for all Technical Ticket Escalations.
Aug 2003May 2005

File Clerk

University of Texas at Dallas
• Compiled and verified all transcripts and incoming documents. • Organized and filed documents relating to the development of each student. • Maintained updated computerized database of students. • Marketed registrar's purpose and role during student orientation. • Ran multi-line switchboard directing incoming calls to various departments and offices.

Education

20052009

BA

Yeshiva University
• Relevant Courses: Statistics, Sociology of Language, Cultural Wars in Europe, and International Economics • Wrote editorials for colleges’ newspapers, The Observer and The Commentator.
20022005

Public Administration

Political Science Coursework • Participated in the City of Richardson's Relay for Life, a cancer walk by the American Cancer Society. • Lobbied UT Board of Regrets for a "Conservative Studies / Classical Liberalism" major. • Aided the Multicultural Center in promoting diversity.