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I have extensive successful experience at managing programs and projects (including Sigma & Lean), designing, developing, deploying and managing Business Processes and facilitating and leading work-outs and meetings (with Partners, Customer CEOs & CIOs, Cross-Border, cross-Line of Business, remote and local). My strong leadership, team building and business-sense, Trouble-shooting and Risk Analysis, technical background with a highly Customer-, Stakeholder- and KPI-centric approach have helped me ensure projects are run on time, within budget and achieve the bottom-line results required. I have succeeded in a range of roles at Sun: Engineer, SEAME Customer Advocate and CPO manager, Channel, Service and PSD Ops. Before Sun, I succeeded in technical and management roles: realtime control, O/S development, pre-/post-sales support and analysis. All this, and starting my career twice - first in UK then in France and Switzerland - highlights my polyvalence and adaptability. Feel free to contact me - my experience and background will help you - I am actively looking for a new position in Service Management, Operations, or program/project management Moving Vision to Operational Excellence, in time, on time, effectively, efficiently, within Budget - and keeping it there.

Work experience

Jul 2006Nov 2008

EMEA Professional Services Delivery Operations Manager

Sun Microsystems EMEA Service Operations
While keeping a focus on Business Advantages for Customers and SUN in the consistent, efficient and effective delivery and use of SUN Technology and Solutions, I now have overall responsibility for the smooth-running of PSDOperations and the EMEA PSD Dashboard & driving the PSD Metrics. Ensuring effective evolution, implementation and deployment of Corporate directives, processes & programs into the field, while maintaining effective Voice of Customer and Voice of the field in the development of the Corportate directives, processes and programs. Responsible for the facilitation & driving of consistent execution across PSD in EMEA (sharing & deployment of Best of breed, changes, etc.). A key supporting role to the EMEA & Global Services and PSD VPs through management of the day to day operations of the PSD organisation and management of teams, projects and processes that are critical to the organisation's success
May 2002Jun 2006

Six Sigma BlackBelt

Sun Microsystem
Six Sigma trained to improve effectiveness - Example Work-Outs & Projects SUN EMEA Customer Complaints Project (DMAIC) Luxembourg GTM SMI Planning - EMM (in French) JAVA DeskTop System GTM (EMM) Bid management Program Work-out Planning, preparation & execution of facilitated meetings Faciliation of multiple customer meetings (conflict/sales) BlackBelt for CEM(/CRM) project. SUN EMEA Global Solution Support Implementation WW Electro-Static Discharge Project (DMAIC) Toyota Europe IDM planning meeting (Belgium) Multiple On-Site Interventions (Fly&Fix) across EMEA Global Customer Services IP Policy implementation Mentoring OpenSource Support Optimisation (DMAIC) EDU Optimisation program (DMAIC) EDU "Special Programs" (DMADV)
Nov 2002Mar 2003

Program Manager, General Business and Channel partners

sun Microsystems (EMEA)
Development & implementation of new iForce Channel Model for EMEA (later taken as model for Corporate model), from initial market analysis through model design & development through to local implementation across EMEA. Documentation & Introduction to Corporate so as to allow them to implement world-wide.
Oct 2001Oct 2002

Manager Customer Projects Office (CNE)

Sun Microsystems
Expansion of SEAME CPO role to cover Central/Northern Europe.
Feb 2001Oct 2002

Manager Customer Project Office & SEAME Customer Advocate

SUN Microsystems (Southern Europe, Middle East & Africa
Development & management of strategic & Operational projects implemented across the region Driving customer escalations & resolution processes in SEAME (with Local teams) Mentoring Sales & Support Organisations on customer satisfaction Implementation of Regional Customer complaints & Root Cause Analysis process Development & Piloting of Corporate Survey response processes
Jun 2000Feb 2001

Senior System Support Engineer (Fly & fix) SEAME

Sun Microsystems (SEAME)
Responsible for on-site investigation/resolution of Top Customer Escalations across the region.
Jan 1998Jun 2000

Senior Support Engineer (Suisse)

Sun Microsystems
Comms and network products. Backup to PSG Team Leader.

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University of Leeds


University of Leeds