Remote customer services - Email, telephone, remote desktop, in-person. I am also well versed in deescalation for negative interactions and resolving above customer expectations.
Data Entry / typist - 70 wpm. I have had a diverse mix of alphanumeric, text paragraph as well as address and warm-sales data entry experience.
Microsoft Office (including Outlook & Excel) - I have proficiently used this software suite for 14 years.
Technically minded - I am formally educated in a national diploma that covers a vast range of IT topics including hardware and software development and testing, and database population and relational data handling. This means I have a problem solving mentality and excel when faced with challenges that need outside-the-box thinking.
Land/rural address knowledge - I was a founding partner of a condominium management start-up that needed to know this information.
Process and procedure approach - I have not only had many years working in positions that have needed to closely follow procedures but also been a major part of developing new and improving existing new ones.