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Work experience

Jan 2006May 2006

Affiliate Service Support Representative

Interfaced with internal customers to facilitate Tier-1/Tier-2 troubleshooting for wide area network/local area network issues, workstation deployments, break/fix, software/hardware upgrades, patch management, AntiVirus management, workstation security, image management, application installs, user support. Team lead in various projects.

  • Spearheaded and pioneered new techniques and procedures with respect to local cultures that achieved targeted objectives during statewide transition of telecommunication services from Verizon to Hawaiian Telcom.
  • Managed day-to-day 500+ call volume queue with minimal wait times and 95% resolution rate.
Jul 2000May 2006

Preventive Medicine Technician

United States Navy

Command Webmaster

Naval Health Clinic Hawaii, Pearl Harbor, HI

Redesigned and reengineered Naval Health Clinic Hawaii's website, using current technologies and markup languages to expand access of pertinent health information to active duty service members and their beneficiaries.

  • Organized and coordinated with command leadership all aspects of design, functionality, and maintenance to exceed standards set forth by Department of the Navy and Military Health systems.
  • Awarded Navy and Marine Corps Achievement Medal for leadership and efficiency saving Naval Health Clinic Hawaii in excess of $5000.

Technical Support Officer

Naval Health Clinic Hawaii, Pearl Harbor, HI

Tier-1 Liaison between Community Health department and Information Systems department maintaining the daily operation of assigned departmental computer systems.

  • Responsible for monitoring and controlling computer systems and peripherals, including applications and utility tools.
  • Led upgrade team during mass upgrade to Windows XP, Microsoft Office 2003 and Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Generated monthly and quarterly progress and inventory reports
  • Troubleshot system problems solving tasks, determining the nature of problems and identifying and executing solutions for common problems responsible for escalation of more complex problems to proper department.

Preventive Medicine Technician

Naval Health Clinic Hawaii, Pearl Harbor, HI       

Coordinated with local, state, and military officials the administration and management of food and childcare sanitation inspections, communicable disease treatment and reporting, sexually transmitted disease counseling, and influenza vaccine distribution.

  • Managed clinical operations for communicable disease treatment and reporting raising force readiness from 47% to 97%.
  • Improved, expanded, and facilitated food safety training for on-base food service managers and employees.
  • Facilitated monthly and quarterly sanitation inspections for over 75 food establishments and childcare centers.

Field Medical Service Technician

Naval Medical Center San Diego, San Diego, CA

First Medical Battalion, Camp Pendleton, CA

Third Medical Battalion, Camp Butler, Okinawa, Japan

Organized and coordinated healthcare and well being of 2500+ Marines and Sailors assigned to Camp Pendleton and Camp Butler respectively in support of Operation Enduring Freedom and Operation Iraqi Freedom.

  • Managed force readiness of Marines and Sailors to include:

              -    Health and dental record maintenance              -    Vaccine administration              -    Medication administration              -    Phlebotomy              -    Onsite emergency medical care

  • Awarded Enlisted Fleet Marine Force Warfare Specialty designator.
Jan 2005Oct 2005

Administrative Assistant

Assigned to various office environments; performing general and specialized clerical work increasing productivity while contributing to enhancing day-to-day operations.

  • Provided customer service for H&R Block customers performing time sensitive tasks.
  • Managed H&R Block's Rapid Refund system for largest office in Hawaii reducing average wait time for tax returns by 30%.


Sep 2008Present

Web Projects

Extracurricular Activities

President, University Honors Student Association, The University of Texas at San Antonio

Member, Phi Theta Kappa

Member, Business Scholars Program The University of Texas at San Antonio

Alumni, Adelante! U.S Education Leadership Fund


Office of Personnel Management