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Work experience

Oct 2009Present

Pima Community College

IT Principal Analyst

  • Project Management
  • Business process review and documentation
  • Banner software support
  • Test plans
Aug 2008Oct 2009

Pima Community College

Student Services Specialist - Academic Advising

  • Met with students one-on-one and in group orientation advising sessions.
  • Worked with students working towards Associates Degrees, Certificates, and general education requirements for transfer.
  • Worked with students on their educational programs, classes, and methods for achieving academic success.  
  • Completed degree checks and Educational Plans.
  • Completed degree and progress checks.
  • Advised undecided students and helps students create educational plans.
  • Advised first generation students, international students, ESL students, and students from culturally diverse backgrounds.
  • Advised students on academic probation.
  • Advised students on financial probation and help with their financial aid appeals.      
  • Knowledgeable about Pima CC resources, policies, and procedures.
  • Experienced with using Banner software. 
  • Completed many educational training modules in MyPima.  
  • Have completed many of the Federal Student Aid online training modules.  
  • Created Wiki online database for advising information at Pima CC.  
  • Met with more than 4000 students.
Aug 2006Jul 2007

University of Arizona

Teaching Assistant (acting co-instructor)

  • Taught MS-Excel to more than 2100 students.
  • Presented orientation sessions in a large auditorium for 250 students at a time.
  • Advised students during office hours.
  • Tutored students during office and tutoring hours.
  • Created and graded homework and exams, posted grades,
  • Proctored exams in computer labs.
  • Evaluated courseware from educational software provider.
  • Managed the work of twelve undergraduate teaching assistants.
  • Met with students to discuss academic integrity violations and punishment.
  • More than 95% of students passed the MS-Excel Specialist Certification Exam.
  • Served on the Appointed Professionals Advisory Council.
Oct 1993Dec 2003

Indus International, Inc

Director of Architecture, Portals, and Release Delivery

Managed the software development and maintenance work of more than 30 programmers, systems analysts, quality assurance analysts, technical writers and technical support personnel.

  • Successfully delivered more than forty software product releases to customers.
  • Provided leadership and direction for a department of 30 in coordination with other departments.
  • Created a positive work environment while improving morale and expectations.
  • Coordinated the work of multiple departments to deliver software and documentation.    
  • Responsible for developing new initiatives for future operations and sales.
  • Initiated and completed development of a method for the delivery of software over the internet.
  • Responsible for establishing deadlines and priorities.
  • Effectively created and tracked detailed project plans using Microsoft Project.  
  • Responsible for an operating budget of $3,500,000.
  • Performed salary and performance reviews.
  • Interviewed and hired personnel as needed.
  • Responsible for department's ISO 9000 certification process.    
  • Trained customers and new employees on company software and Microsoft applications.
  • Lead speaker at the company’s User Conference sessions on Quality Assurance and other subjects.
  • Led project to consolidate multiple floors of our office building.

NOTE: In 2005, Indus International was acquired by Ventyx and the San Francisco office was closed.

Sep 1985Mar 1993

Magnus Software

Product Manager

  • Product Manager and Systems Analyst.
  • Managed a team of 10 programmers, systems analysts, and contract programmers.
  • Planned sessions for my product and spoke at user conference.
  • Initated changes to the software product and led development effort.
  • Managed the development and support of the FLEXTRAK software system, one of the first software products to administer cafeteria plan benefits and the first software product to fully administer 401(k) plans and discrimination testing.

Education

2008Present

Kansas State University

Masters of Science in Academic Advising 

I have completed the Masters of Science in Academic Advising and the Graduate Certificate in Academic Advising. I successfully completed these classes with a GPA of 4.0:

  • Foundations of Academic Advising
  • The College Student and the College Environment
  • Learning Principles
  • Trends in Career Development
  • Research Methods
  • Multicultural Aspects of Academic Advising

  • Administration of Academic Advising

  • College Students with Special Needs

  • Interpersonal Relations for Academic Advising

  • Advising Student-Athletes

My masters portfolio project to complete the Masters degree in Academic Advising was selected to be an example for others in the Kansas State University Graduate Student Handbook.

The following are the primary student learning outcomes for the Masters of Science in Academic Advising. Students will demonstrate knowledge of...

  • ... the application of advising strategies to institutional advising programs and individual advising.
  • ... psychosocial factors that impact student learning. 
  • ... student development theories and their application to academic advising. 
  • ... career development theories and related constructs. 
  • ... how multicultural factors can influence the advising relationship and the content of advising with students. 
  • ... strategies for working with specific groups of students (e.g. students with learning disabilities, student athletes, adult students, exploratory students). 
  • ... skills and strategies needed to enhance communication and relationship building in their advising.

The student is also responsible for following the National Academic Advising Association's Core Values for Academic Advising, and the Standards and Guidelines for Academic Advising Programs developed by the Council for the Advancement of Standards (CAS).

19771981

B.S. Computer Science

Minors: Mathematics and Physics

Skills

Public Speaking
I have spoken in classrooms and in large banquet halls of more than 300 people. I have made speeches and spoken extemporaneously. As the director of a software company I was a representative of the company, the management team, and the employees. As Vice-President of my homeowners association I frequently run the monthly meetings and have spoken to the media as a representative of our HOA. As an instructor at the University of Arizona I spoke to more than 280 students in a large lecture hall. As an academic advisor I speak to groups of students in orientation sessions.
Microsoft Access
Have used MS-Access since 1995 (Access for Windows 95).
Adobe Photoshop
Microsoft-Project
Have used MS-Project for delivering more than 40 software releases and many other projects. Used MS-Project extensively from 1994 through 2003 in a software development environment. Use MS-Project for project planing at Pima Community College since 2009.
Microsoft PowerPoint
Have used MS-PowerPoint since version 2.0 in 1988. Have continued to use PowerPoint since then in a variety of settings. Certified Specialist in MS-PowerPoint. I use PowerPoint to illustrate points I make in my presentation, I do not read bullet points.
Microsoft Word
Started using MS-Word 2.0 in 1985. Have continued using MS-Word since then. Have created mail-merges, newsletters, brocheres, reports, proposals, and websites using MS-Word. If MS-Word has the capability, I can figure out how to use it. Certified Specialist in MS-Word
Microsoft Excel and VBA
Used spreadsheets since 1987.  Have used MS-Excel since Excel for Windows 95. Taught MS-Excel at University of Arizona. Used MS-Excel and VBA to automate the Academic Advising Inventory for the National Academic Advising Association. Used MS-Excel and VBA to create student survey software for the National Academic Advising Association. Used MS-Excel for data collection and analysis for a research project to analyze student wait times at Pima Community College during peak times. Used MS-Excel for data collection for a research project describing the student inflow at the Advising and Counseling center at the downtown campus of Pima Community College. Certified Specialist in MS-Excel.

Research Diagrams

Visual Diagrams

Certifications

FSA Coach

Department of Education

Protection of Human Research Participants

National Institute of Health

MS-Office Specialist in PowerPoint

Microsoft

MS-Office Specialist in Word

Microsoft

MS-Office Specialist in Excel

Microsoft

Other Interests

NACADA

The National Academic Advising Association 

Published article in Academic Advising Today, "Are Academic Advisors Knowledge Workers? Yes!"

Published article in Academic Advising Today, "Freedom to Choose: Organizational Classifications and Internal Identities"

Written software to perform an Academic Advising Program Assessment  (AAPA) using the CAS standards for academic advising programs.

Written software to automate the Academic Advising Inventory (AAI).

Written software to administer student surveys of advising.

Member of these commisions:

  • Assessment of Advising
  • Technology in Advising

Attended and volunteered at the 2008 Region 10 Conference.

Proven Abilities

During my career in the software industry, first as a programmer and later as a director, I have been fortunate to have been involved in many interesting projects and been able to work with many outstanding people. I have had the opportunity to...

… effectively work and communicate with faculty and staff, students and their parents.

… provide academic and career advice to students individually and in groups.

… provide academic advising and services to a diverse student population including students with

     multicultural backgrounds, underrepresented student populations, low income, first generation,

     student-athletes, honor students and non-traditionally aged college students.

… provide leadership and management experience in a complex organization with the ability to lead     or work collaboratively as needed.

… set priorities to meet established deadlines and establish short and long-range strategies and goals.

… create a positive work environment.

… effectively manage financial resources, personnel and facilities.

… serve in a leadership capacity on campus wide committees, and national organizations.

… manage multiple tasks and assignments independently.

… solve problems, make decisions, resolve conflicts, and negotiate win-win solutions.

… exercise initiative and resourcefulness in day-to-day operations and in implementing long-range     program improvements. 

… make decisions with consideration of the implications to other programs and departments.

… maintain confidentiality and follow FERPA.

… interpret and apply program rules and regulations.

… use institutional research methods and survey techniques.

… use technology to achieve greater effectiveness in research.

… use computer technology to develop electronic work processes and web interface projects.

… be knowledgeable about national trends and issues facing higher education.

… work evenings or weekends as needed to achieve our team's goals.

Examples of these abilities are listed throughout this CV.

Academic Advising Quizzes

If you Google "advising quizzes" you will find the quizzes I created to help remember ideas, concepts, and facts from my classes in academic advising. Each quiz has 10 multiple choice questions and takes about five minutes to complete. Foundations of Academic Advising

Nbr. 1 - history, core-values, organizational models Nbr. 2 - theories and approaches to advising  Nbr. 3 - legal and ethical issues Nbr. 4 - advising special populations of students Nbr. 5 - communication skills  Nbr. 6 - assessment, development, and rewards  The College Student and  the College Environment  Nbr. 7 - categories and types of student development theories. Nbr. 8 - Chickering's Theory of Identity Development and Perry's Theory of Intellectual and Ethical               Development.Nbr. 9 - Josselson's Theory of Identity Development in Women, The Cross Model of Psychological               Nigrescence, and Helm's White Identity Development Model.Nbr. 10 - theories of Development and Typology Theories.

Principles of Learning

Nbr. 11 - Principles of Learning 

Trends in Career Development

Nbr. 12 - Career Development Theory Nbr. 13 - Career Development Process

Research Methods

Nbr. 14 - Research Terms and Ideas Nbr. 15 - Research InstrumentsNbr. 16 - Quantitative ResearchNbr. 17 - Qualitative Research

Introduction

After a year advising at Pima Community College I have returned to my roots in IT. I look forward to the challenges and opportunities I will encounter.

My professional goals are:

  • to continue learning about the process and profession of project management,
  • to continue learning about business analysis,
  • to be the best analyst and project manager I can be,
  • to help those around me be the best they can be,
  • to continue to learn about the IT field,
  • And, of course, to have fun while doing it!