David Freitag

IT Principal Analyst

• Project Management
• Business process review and documentation
• Banner software support
• Test plans

Student Services Specialist - Academic Advising

• Met with students one-on-one and in group orientation advising sessions.
• Worked with students working towards Associates Degrees, Certificates, and general education requirements for transfer.
• Worked with students on their educational programs, classes, and methods for achieving academic success.  
• Completed degree checks and Educational Plans.
• Completed degree and progress checks.
• Advised undecided students and helps students create educational plans.
• Advised first generation students, international students, ESL students, and students from culturally diverse backgrounds.
• Advised students on academic probation.
• Advised students on financial probation and help with their financial aid appeals.      
• Knowledgeable about Pima CC resources, policies, and procedures.
• Experienced with using Banner software. 
• Completed many educational training modules in MyPima.  
• Have completed many of the Federal Student Aid online training modules.  
• Created Wiki online database for advising information at Pima CC.  
• Met with more than 4000 students.

Teaching Assistant (acting co-instructor)

• Taught MS-Excel to more than 2100 students.
• Presented orientation sessions in a large auditorium for 250 students at a time.
• Advised students during office hours.
• Tutored students during office and tutoring hours.
• Created and graded homework and exams, posted grades,
• Proctored exams in computer labs.
• Evaluated courseware from educational software provider.
• Managed the work of twelve undergraduate teaching assistants.
• Met with students to discuss academic integrity violations and punishment.
• More than 95% of students passed the MS-Excel Specialist Certification Exam.
• Served on the Appointed Professionals Advisory Council.

Director of Architecture, Portals, and Release Delivery

Managed the software development and maintenance work of more than 30 programmers, systems analysts, quality assurance analysts, technical writers and technical support personnel.

• Successfully delivered more than forty software product releases to customers.
• Provided leadership and direction for a department of 30 in coordination with other departments.
• Created a positive work environment while improving morale and expectations.
• Coordinated the work of multiple departments to deliver software and documentation.    
• Responsible for developing new initiatives for future operations and sales.
• Initiated and completed development of a method for the delivery of software over the internet.
• Responsible for establishing deadlines and priorities.
• Effectively created and tracked detailed project plans using Microsoft Project.  
• Responsible for an operating budget of $3,500,000.
• Performed salary and performance reviews.
• Interviewed and hired personnel as needed.
• Responsible for department's ISO 9000 certification process.    
• Trained customers and new employees on company software and Microsoft applications.
• Lead speaker at the company’s User Conference sessions on Quality Assurance and other subjects.
• Led project to consolidate multiple floors of our office building.

NOTE: In 2005, Indus International was acquired by Ventyx and the San Francisco office was closed.

Product Manager

• Product Manager and Systems Analyst.
• Managed a team of 10 programmers, systems analysts, and contract programmers.
• Planned sessions for my product and spoke at user conference.
• Initated changes to the software product and led development effort.
• Managed the development and support of the FLEXTRAK software system, one of the first software products to administer cafeteria plan benefits and the first software product to fully administer 401(k) plans and discrimination testing.