I was originally hired by E.N.F.A.P. Trieste, a local subsidiary of E.N.F.A.P. FVG -- in the (ESF funded and private) professional training industry --, with the charge to design, develop and manage an integrated solution of LMS (Learning Management System), CMS (aimed both to web content delivery and e-learning programs) and ERM (Enterprise Relationship Management). The main goal was to digitalize educational & administrative processes to reduce task times and involved resources, in a classical bureaucratic organization (!!)..
Which, fortunately, has always been my core competency, due both to my professional experience and academic education (Social and Industrial & Organizational psychology): even with the foreseen resistance most of the task times have been reduced by 60-70% and customer ("students" and their employers) satisfaction has increased, bringing an up to 150% growth (annual) in courses scheduling (and invoicing) .
The good working of the solution pushed my company to increasingly move my assignment also to more straight classroom-related tasks, such as customers consulting, course design & planning, class hours (almost 2000hrs between 2008 and 2009). I have to say that, although I've always been personally gratified by my achievements in teaching activity -- that also consisted in another customers growth --, I'm getting no more so pleased about the subjects I have to treat. I'd like to teach -- so I do it as independent contractor for other companies -- about Virtual Organization and cloud computing opportunities, database design and all the other issues coming from my non- educational experience.