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Work experience

Mar 2004Present

Founder & President

DBenish Solutions

Clients Included:

  • Strategic BCPSenior Manager November 2007 - Present
    • Business Continuity and Disaster Recovery Planning Consultant and Project Manager for Clients nationally
    • Head of Operations to meet internal needs of the company
    • Use of tool ResilienceOne (www.resilienceone.com), the True SaaS Model BCP application for Full Business Continuity Planning software.  Assistance with software User Manual creation
  • Defense Supply Center PhiladelphiaCOOP Technical ConsultantNovember 2006 - Present
    • Developed full  Continuity of Operations Plan (COOP)
    • Presented COOP Awareness and Training to all employees
    • Responsible for Project Mangement and regularly briefing command staff on progress
  • ECRI InsituteIT ManagerJanuary 2006 - July 2006
    • Managed a team of network administrators and a team of help desk technicians
    • Designed Disaster Recovery and Business Continuity Plan from core business and application design perspective
    • Developed a Subject Matter Expert (SME) process to assign infrastructure projects to the correct technician while developing individual technical skills
  • Exelon CorporationProject ManagerNovember 2005 - January 2006
    • Coordinated Security and Disaster Recovery plans for the Citrix environment to coincide with the corporate Business Continuity Plan
    • Provided Technical Direction and Support while actively playing a "hands-on" role in moving servers within Active Directory
    • Documented and disseminated project communications to ensure timelines and deliverable were understood
  • Wachovia BankProject ManagerNovember 2005
    • Assisted with the planning of a company-wide upgrade of Citrix from Metaframe to CPS 3.0 and plan a path to resolve technical issues with the upgrade process
    • Involved in troubleshooting upgrade issues and providing resolutions to these issues
  • Complete HealthCare ResourcesClient Services ManagerAugust 2004 - October 2005
    • Hired and trained the support team.  Set up standard practices, policies, procedures and metrics to support our client population
    • Developed and implemented Disaster Recovery and Security Plan for HIPPA regulations.  Created the necessary policies and procedures for data storage and recovery along with company policies on network usage.  Made configuration changes on servers and WAN devices, as necessary.  Reconfigured client data storage structure and backup system.  Rolled out training on new systems, policies and procedures. 
    • Managed our vendors and their support departments.  Improve communication methods with our help desk to ensure our clients are fully supported by our vendors
  • Wilmington Trust BankSupport ManagerMarch 2004 - July 2004
    • Managed team supporting company after deployment of new operating system
    • Coordinated the User Acceptance Testing lab for pre-deployment testing
    • Administered the legacy Citrix 1.8 servers
Aug 2003Feb 2004

Network Administrator

  • Developed Disaster Recovery Plan, Policies and Procedures Handbook, and new network design which included the upgrade of almost all systems including; NT to 2003 domains with Active Directory, Citrix 1.8 to Metaframe XPe, Exchange 5.5 to Exchange 2000, and Backup Exec 7.3 to version 9
  • Retained all Help Desk Support duties including implementing system imaging and Help Desk ticketing system
  • Planned and implemented the migration of 13 NT/2000/2003 Domains into 1 Active Directory Domain including 15 sites and remote users
  • Reconfigured 2 Citrix Farms (1.8 and XP) into 1 Farm of Metaframe XP supporting SalesLogix, Great Plains, Exchange and access for Remote Users
  • Was responsible for testing, installation, upgrading and troubleshooting of new and custom applications onto Citrix farm
  • Redesigned NTFS File Permissions Structure, DHCP, WINS, and DNS structures.
  • Reconfigured Exchange 5.5, 2000 and 2003 from 3 separate systems into 1 Exchange 2000/2003 mix-mode system
  • Migrated Backup Exec 7.3 and Arcserve to one Backup Exec 9 system.
  • Supported 3 separate IIS websites for internal, external and customer use
Oct 2002May 2003

Network Administrator

  • Wrote the Disaster Recovery Plan which led to advancements in network security
  • Designed and Launched the Windows 2000/2003 Active Directory Migration
  • Planned and Implemented a Citrix Upgrade to Metaframe XPe with Nfuse
  • Created Company Wide Disaster Recovery Program throughout entire network
  • Developed the global backup solution using Backup Exec 9 systems
  • Standardized LAN/WAN, Network Administration and Support responsibilities
  • Reconfigured & Optimized Cisco WAN Configuration while increasing T1 Connections
  • Developed the new Backup Exec 9 systems for all three offices
  • Implemented Network Attached Storage Installation (NAS)
  • Configured Web Filtering Software - Surf Control
  • Was responsible for all Telecommunication services including WAN Connection, Local, Long Distance and Cellular Services
  • Administrated of the Repartee' Voicemail running on an OS2 Operating System
  • Retained all Help Desk Support duties including implementing system imaging
Apr 2000Jul 2002

Help Desk Manager

NFO Migliara/Kaplan
  • Help Desk Manager
    • Supervised Help Desk staff including scheduling & work/project prioritization
    • Handled third level Help Desk technician for Windows '95 through 2000/XP systems
  • Technology Trainer
    • Wrote and presented customized training for employees
    • Developed distance learning strategy including CBT, WBT, & use of video conference technologies
  • Network Administrator
    • Managed WAN connection a 3 remote offices, including one in the UK
    • Installed & Configured Windows 2000 Servers
    • Administering Exchange 5.5 Email System & Veritas Backup Exec 8.6
    • Implemented Network Security Policies on Servers
    • Designed Disaster Recovery Plan and Policies
Jan 1998Mar 2000

Help Desk Technician

Vantage Custom Classics
  • Help Desk technician for 400 Windows '95 systems & 40+ Macintosh systems
  • Designed & Developed the Macintosh fax networks, backup systems, Macintosh servers & WAN networking
  • Was responsible for system connectivity to Novell/NT WAN
  • Handled remote support, phone support, & completed laptop configurations/upgrades
Aug 1994Dec 1997

Graphic Artist

Ronpak Incorporated
  • Created packaging artwork for flexographic plates
  • Assisted in upkeep/upgrade of four Macintosh & 75 Windows NT based network

Education

Bachelors of Arts (B.A.)

Certifications

MCP - Microsoft Certified Professional

Microsoft Incorporated

CBRP - Certified Business Resiliency Planner

BRCCI

MBCI - Member Business Continuity Institute

Business Continuity Institute

CBCP - Certified Business Continuity Professional

Disaster Recovery Institute International

Memberships

About Me

Since 2004, I have been been building a consulting practice that specializes in Information Technology (IT) Management and Support, Project Management and Business Continuity/Disaster Recovery Planning.  DBenish Solutions has a few employees and several clients that are Small to Medium sized Businesses (SMBs), Government Agencies, Non-Profit Agencies, and even the home computer user who needs some support. 

My work includes planning and management in multiple verticals, including (but not limited to); finance and banking, collections, insurance, healthcare, engineering, retail, defense and government, utilities, manufacturing, and marketing.

I am currently certified by Microsoft, the Business Resiliency Certification Consortium International, the Business Continuity Institute, and the Disaster Recovery Institute International.  I currently hold a Secret Clearance from the Department of Defense.

From 1998 to 2004, I was an IT person.  I started as a technician who grew to manage a Help Desk and spend some time doing network administration.  As a network administrator, I learned about Disaster Recovery and the relation to Business Continuity.

Important Links

Article Pulications

“DSCP Continuity of Operations Program”, The Provider, Winter 2007

“The Business Impact Analysis”, The Provider, Summer 2007

References

“David has a great work ethic and knows a tremendous amount about both business continuity planning and IT architecture”

Joshua Young, Director of Sales, Strategic BCP

“David is a detail-oriented self-starter who is an expert at Business Continuity and Disaster Recovery Planning. At the Defense Logistics Agency his high level of professionalism, strong BCP expertise, and focus on client service has kept the project on track and our client happy.”

Gaston Boisson, Director, Consulting Services, BDA Global

“David is dedicated, works "smart" and works "hard". He is well liked by his peers and by government staff. He is a solid asset to our government team. JJ Nathan”

JJ Nathan, Sr. Consultant, IIF Data

“Excellent to work with. Very experienced in all facits of IT and Management.”

Mike Addice, Security Consultant, TEK Systems

“David's professionalism is unparalleled. His technical knowledge is broad and comprehensive, yet David is always excited to find an opportunity to enhance it. David is an honest business person and a valuable technical leader.”

Lara Heacock (Burkey), Technical Recruiter, Aetea Information Technology, Inc.

“David is a true "IT Professional" in every sense of the word. Richard London, MCP”

Rich London

“I've known David a long time, since he was just starting out on his path. Even then, you could tell that he was going to go places. In a somewhat homogeneous environment, he had that admirable ability to think outside the box. And his tech skills were strong then--I learned a lot from him. But most of all, I remember his inner strength, his ability to see beyond the day to day issues, to his overall course in life. I would recommend him highly.”

Bonnie Zaben

Specialties

Business Continuity/Disaster Recovery Planning

Business Continuity Plan/Disaster Recovery Plan/Continuity of Operation Plan (COOP) Development and Writing

Business Resiliency Planning

Business Impact Analysis

Risk Assessments

Emergency Management

Crisis Management

Disaster Recovery Design

Project Management and Related Skills

Project Management

Business Analysis

Technical Writing

Technology Training

Vendor Management

Contract Negotiation and Review

Documentation Writing

Information Technology

Department Management

Remote Team Management

Change Management

Network Administration

Infrastructure Design

Upgrades and Migrations

Secret

Defense Logistics Agency