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Summary

David is an experienced, result-oriented professional who strives to get the best out of his environment. Due to his technical background and his experience in various roles in information management, he is able to connect business and IT.

With his eye for talent, David gives his team the confidence and space to develop. He does this by providing structure but also by providing clear feedback. With a good sense of humor he also provides a strong connection within his teams.

Work experience

Manager Organizational Management

Allianz Benelux
Jan 2014Present

Responsible for setting up the Organizational Management department in the Netherlands and for the further development of the department to a Benelux department

Within Organizational Management responsible for the following teams:

  1. Product Design; 3 Business Process Analysts, responsible for implementing Allianz products in the target information system and for accompanying the product development process
  2. Functional Design; 7 Business Process Analysts, responsible for the functional design of the target information system and harmonizing business processes and system solutions at Benelux level
  3. Test Services / UAT; 6 Test Coordinators, responsible for coordinating all user acceptance tests
  4. Organization & Process Design (OPEX) (until 01-04-2017); 3 Process Analysts responsible for the administration of the business processes, for supervising OPEX projects and for preparing the organization for the intended changes
  5. Business Intelligence (until 01-04-2016); 3 Business Intelligence Analysts, Responsible for collecting and structuring data, for converting data into information, for de delivery of reporting and for setting up the BI Solution of the Future
  6. Project- & Program Management (until 01-04 2016); 3 project- and program managers responsible for the E2E management of major strategic projects and programs

In addition, responsible for the following projects:

  • As a program manager co-responsible for the implementation of a new back office system - the Allianz Business System - in general (+ 100mio) and for the following projects in particular:
    • Business Solution Conception (4x 2mio)
    • User Acceptance Testing (3x 2mio)
    • Business Implementation
    • Broker Roll-out
  • Various OPEX initiatives

Keywords:

  • Change Management, Business IT liaison
  • Process management, Process Modelling, Process Administration, Process Optimization
  • Business Architecture, Business Analysis, Requirement management,  Information Management, Standardization - simplification - harmonization 
  • Test Design, User Acceptance Testing, TFS
  • Resource Management, People Management, Teambuilding, Recruitment, Performance optimization, Employee Engagement, Organizational development, Team development, Transfers & Exits

Manager IT

Allianz Nederland
Nov 2011Jan 2014

Within the Demand & IT Supply department responsible for the teams:

  1. Functional Management: 10-15 Functional Application Managers, responsible for the management and maintenance of the approximately 200 information systems of Allianz NL
  2. Authorization Management: 4 Authorization Managers, responsible for the processes User Account Management (for about 1,200 employees) and License Management
  3. Management of IT Services: 5-10 Service Coordinators, responsible for Managing 15 IT Suppliers and Managing IT Management Budget of 23M

During this period we:

  • optimized our processes with the implementation of BiSL
  • created transparency in the performance of IT with the development and implementation of an IT dashboard
  • fulfilled the compliance requirements with the implementation of the Cobit framework
  • Implemented a QIS - LondonNet Software upgrade (800K, 3 IT vendors)
  • Implemented a QIS - LondonNet Harware upgrade (1mio, 3 IT vendors)
  • Made a transition from the Demand and Supply model to a chain-based approach

Keywords:

  • User Support, Change Management, Incidentmanagement, Releasemanagement, User Accountmanagement, License Management, SLA management, BISL, ITIL
  • Process optimization, Performance optimization, Increase internal customer satisfaction, Budget Control, Management Reporting
  • Resource Management, People Management, Team development, Teambuilding, Recruitment, Increase employee engagement, Coach, evaluate & motivate, Absenteeism, Transfers & Exits

Teammanager Informatiemanagement - Functioneel Beheer 

ASR Nederland
Nov 2009Nov 2011

Within the business unit Pensions / Department Information Management, leading a team of 11 Functional Application Managers responsible for managing and maintaining all ASR Pension Information Systems.

During this period, we have created transparency in the department's activities by creating an organizational design. This design gave a very comprehensive description of the organization, the services, products, communications, the way it cooperates and the multi year plans.

In addition, we have developed a performance dashboard, we optimized our processes by implementating BiSL and we have implemented 'continuous improvement' based on Lean Six Sigma / OPEX principles. All of this has led to improvement of the team, a reductionof lead times on incidents, change requests and user questions, an increase in the quality of the delivery of projects , an increase of internal customer satisfaction and an increase of the employee satisfaction of the department.

Activities:

Realizing team goals by creating the required conditions:

  • motivate and instruct staff
  • plan, coach, evaluate and reward
  • implement Process and Quality Improvements (Lean / Opex)
  • recruitment and selection of new employees
  • management information (define and deliver)

Teammanager Juridische Ondersteuning

ING Groep - Nationale Nederlanden
Jun 2008Nov 2009

Within the Corporate Pension business unit of Nationale Nederlanden, responsible for a team of 17 employees which is responsible for creating the legal documents for the collective pension contracts of SMEs and Mid-corporates customers.

During this period, we have developed a performance dashboard and we optimized the processes. This has led to a reduction of the lead times and to a reduction of the work stock, which in turn led to an increase of the eternal  and internal customer satisfaction and ato n increase of employee satisfaction.

Activities:
Realizing team goals by creating the required conditions:

  • motivate and instruct staff
  • plan, coach, evaluate and reward
  • implement Process and Quality Improvements (Lean / Opex)
  • recruitment and selection of new employees
  • management information (define and deliver)
  • Maintain contacts with internal and external customers

Projectmanager

ING Groep - Nationale Nederlanden
Sep 2005Jun 2008

Participated in several major change programs in various roles such as project employee, implementation support, program support, task manager, master scheduler and project manager. 

Participated in programs such as:

  • Introduction of an Electronic Archive
  • Introduction on an Employee and Employers Portal
  • implementation of several pension law requirements
  • Introduction of SAP WFM


Project management work:

  • according to Prince2
  • according to the Theory of Constraints
  • according to the quality system AMS
  • perform preliminary investigations
  • initiate project setup
  • draft and monitor project and program planning
  • analyze project plans
  • support teams and team managers during implementation (change management)
  • train the organization (coordinating, training and train the trainers)
  • Setup process design, procedures and work instructions

Process- and Information Analyst

ING Groep - Nationale Nederlanden
Sep 2002Sep 2005

Software developer

ING Groep - ICT
Sep 2000Sep 2002
  • Java
  • Lotus Notes
  • DHTML
  • HTML
  • Javascript

Acceptant Life

ING Groep - Nationale Nederlanden
Sep 1997Sep 2000

Education

OPEX / Lean Six Sigma

IBM
20072007

Prince 2 Foundation & Practioner

PinkRoccade
20072007

Bachelor Informatics and Information Science

Haagse Hogeschool
Sep 2000May 2004