Download PDF

Work experience

Jan 2014Present

Manager Organizational Management

Allianz Benelux

The Organizational Management function represents a strategic unit, which drives the implementation of new strategies and business models and leads the transformation of operating models by translating business strategy into the new organizational model (processes, systems and people).  Organizational Management can be considered as the driver in translating the business strategy into the architectural blueprint of the organization and into coherent change programs to realize business benefits and deliver new capabilities. Being the interface between Operations and all other functions, Organizational Management is the function responsible for improving the business by enhancing and balancing productivity, cost base, quality and customer satisfaction and it also helps ensure the efficiency and effectiveness of processes within the functions themselves, thus enabling the implementation of lean structures.

Responsible for setting up and managing  Organizational Management Netherlands and for the further evolution to a Benelux department. In the Benelux context responsible for the P&C part of Organizational Management, 20-25 FTE.

Responsible for the following teams:

  • Project- & Program Management
  • Organization- & Process design (OPEX)
  • Functional Design
  • Product Design
  • Test Services
  • Business Intelligence

Major projects/programs within OM P&C:

  • Implementation Allianz Business System
    • Business Solution Conception (3x 2mio)
    • User Acceptance Testing (2x 2mio)
    • Business Implementation
    • Broker Roll-out
  • Digitalization
  • OPEX-initiatives

Keywords:

  • Change Management, Business IT liaison
  • Process management, Process Modelling, Process Administration, Process Optimization
  • Business Architecture, Business Analysis, Requirement management,  Information Management, Standardization - simplification - harmonization 
  • Test Design, User Acceptance Testing, TFS
  • Resource Management, People Management, Teambuilding, Recruitment, Performance optimization, Employee Engagement, Organizational development, Team development, Transfers & Exits

Nov 2011Jan 2014

Manager IT

Allianz Nederland

Within the IT department responsible for the teams:

  • Functional Management: 10-15 Business Information Managers, responsible for the functional maintenance of circa 200 applications
  • Authorization Management: 4 Authorization Administrators, responsible for the processes User Account Management (for circa 1200 employees) and License Management
  • Management of IT Services: 5-10 Service Coordinators, management of circa 15 external parties, controlling the IT maintenance Budget (circa 20 mio)

Also managing the projects:

  • LondonNet Software-upgrade (800K, 3 external parties) 
  • LondonNet Hardware-upgrade (1mio, 3 external parties)
  • Implementation COBIT Risk Framework (AFM, KPMG, Internal Audit, compliancy)
  • Implementation IT dashboard

Keywords:

  • User Support, Change Management, Incidentmanagement, Releasemanagement, User Accountmanagement, License Management, SLA management, BISL, ITIL
  • Process optimization, Performance optimization, Increase internal customer satisfaction, Budget Control, Management Reporting
  • Resource Management, People Management, Team development, Teambuilding, Recruitment, Increase employee engagement, Coach, evaluate & motivate, Absenteeism, Transfers & Exits

Nov 2009Nov 2011

Team Manager Functional Management

ASR Nederland

Within the Pension / Information Management department responsible for Functional Management. Together with 10-15 Business Information Managers responsible for the functional maintenance of circa 250 information systems.

During this period we have provide transparancy in the performance of the departement by developing an organizational design (which described thoroughly the organization, the services, the products, the communications, the collaborations and the plans of the departement) and by developing a perfomance dashboard. We have harmonized and optimized the processes by implementing BISL. We have increased the performance and we have implemented "continuous Improvement" by using Lean Six Sigma / OPEX principles. These activities have resulted in an increasing customer- and employee satisfaction and it improved the quality of the projects within the business unit.

Jun 2008Nov 2009

Team Manager Legal Support

ING Groep - Nationale Nederlanden

Within the Corporate Pension department, responsible for the Legal Support. Together with 15-20 employees responsible for composing the legal documents for the SME and Mid-corporate customers of Nationale Nederlanden.

During this period we have developed a performance dashboard, we have optimized the processes and the performance (Lean Six Sigma/OPEX) and we have increased the internal and external customer satisfaction. These results, the transparant way of collaboration and the no-nonsense managementstyle have resulted in an increase of employee satisfaction.

Sep 2005Jun 2008

Projectmanager

ING Groep - Nationale Nederlanden

Programs / project:

  • Implementation of digital archives
  • implementation pension portals for employees and employers
  • Implementation legal obligations
  • Implementation SAP WFM
  • Implementation of Theorie of Constraints

Keywords:

  • Lead Prestudy, Setup Project plan,  Lead Business Implementation,
    Setup User Training, Define Business Processes, Define Work Instructions
  • Prince 2, Quality Management System (AMS)
  • Analyze program- & project planning, Task Management, Master Scheduler, TOC 

Sep 2002Sep 2005

Process- and Information Analyst

ING Groep - Nationale Nederlanden

Sep 2000Sep 2002

Software developer

ING Groep - ICT
  • Java
  • Lotus Notes
  • DHTML
  • HTML
  • Javascript

Sep 1997Sep 2000

Acceptant Life

ING Groep - Nationale Nederlanden

Education

20072007

OPEX / Lean Six Sigma

IBM
20072007

Prince 2 Foundation & Practioner

PinkRoccade
Sep 2000May 2004

Bachelor Informatics and Information Science

Haagse Hogeschool