David Alfonso

David Alfonso

Objective

Obtain a position as an IT executive, Chief Information Officer, Project Manager or System's Administrator

Summary

Competent, innovative, and highly successful IT executive with demonstrated expertise in strategic planning, project management, budgeting, contingency and risk planning, work assignments, and definition of scope for enterprise systems. Proven record of success in managing IT budgets.

Work History

Work History

Programmer

Stevens Institute of Technology

Developed C++ object library which allowed a distributed CAD application to update 3D object states across multiple clients working in the same virtual space. Application's primary sponsor was US Navy which intended to use it for high strength polymer based weapons system design.

Jun 2012 - Present

Business Analyst

The Walt Disney Company

Contracted to serve as the lead BA for several major projects impacting Disney's shared technology services. These projects include:IBM to HCL Service Provider Transition• Responsible for analysis and design of work activities related $200M contract with HCL Inc.• Identified work activity and related processes performed by previous vendor (IBM) and collaborated with HCL and Disney leadership team to develop transition processes/service definitions.• Developed SharePoint and Excel based solution to track work , report performance and communicate with stakeholders.• Produced documentation which included best practices and process documentation for HP Service Manager Team to implement new service definitions.IT Service Management Process Improvement• Responsible for performing comprehensive assessment of all HP Service Manager service definitions across Disney segments (Studios, Parks & Resorts, ESPN, ABC, Marvel)• Reviewed and updated/modified published service definitions for process accuracy and optimal design.• Identified Service Categories, Service Lines, Services and related work activity, roles/responsibilities and descriptions in order to update the corporate IT Service Catalog.• Gathered baseline data for future project which will result in comprehensive knowledge base of all Service Level Agreements/Organizational Level Agreements.• Built SharePoint based solution integrated with Excel, Business Objects and Outlook for gathering/storing and communicating project activity; effort related data and automated communications with stake holders.

Sep 2008 - Jun 2012

Senior Telecommunications Manager

University of Central Florida

• Responsible for managing telecom IT staff and ensuring SLAs and OLAs are consistently met or exceeded.• Served application owner for the Pinnacle IT Service Management Suite, Remedy ITSM, CiscoWorks, WhastUP, Cisco Call Manager, Cisco ACS, WCS, Security Manager and Business Objects used for financial reporting and generating bills/invoices of IT Services.• Planned, budgeted and oversaw technology projects for the Computer Services. Projects included:Pinnacle Deployment – Deployed/Managed IT Service costing suite which provided Budgeting/Forecasting, Billing/invoicing for subscription based and on demand based services, project estimating and inventory/asset management. The system was integrated with the overall PeopleSoft financials system for comprehensive end to end institutional financial reporting of $36M in annual revenue.Remedy ITSM Deployment – Evaluated ITIL compliant ITSM solutions, coordinated with senior staff to select, fund and implement Remedy ITSM SaaS solution. Oversaw implementation, training, system integration for all UCF divisions, schools and affiliated entities.Enterprise Monitoring – Implemented WhatsUP and PRTG enterprise monitoring tools to provide real-time performance and availability management metrics for operations, service desk and network services.Domain Consolidation - Responsible for migrating several Windows domains, servers, applications and hardware appliances unto UCF’s main administrative domain.Enterprise Phonebook – Oversaw implementation, maintenance and enhancements of enterprise wide application which synchronized user attributes across multiple applications (active directory, PeopleSoft, Remedy, Pinnacle and others) and provide web service based access to 3rd party consumers.

Mar 2001 - Aug 2008

Director of Technology

Trinity School

Recruited to re-organize and stabilize failing IT department with terrible customer satisfaction ratings.Highlights of Achievements:• Established/chaired technology planning committee which produced 5-year technology plan, annual budgeting review/prioritization/allocation process and mission/vision statement aligned with institutional goals.• Managed/Upgraded IT infrastructure including applications line of business applications (Financial Management, Student Information, Facilities, Admissions, Development, Learning Management System and Content Management Systems) to latest fully supported versions and/or new products which better met the school's business needs.• Implement ITIL best practices and developed IT policies, procedures and performance monitoring program to ensure stakeholder satisfaction and compliance with agreed to OLAs• Implemented a professional development plan for IT staff and end users to enhance productivity and improve customer satisfaction.• Developed and delivered reports to senior management on IT performance, costs, and compliance on quarterly basis and a corporate wide state of IT address to all employees and customers.• Collaborated with departments and individual stakeholders to identify opportunities for integration of technology into the curriculum, develop proposal and obtain funding for implementation.

Sep 1998 - Mar 2001

Instructor

Learning Tree International

Participated in extensive train-the-trainer preparation, mentoring and oversight.Delivered courses across the US covering the following subject areas: System Network and Security - Security threats analysis, firewalls, data encryption, user/host authentication, access control mechanisms and security information/event management.Windows System Administration/Deployment - Active Directory Design, Group Policies, DNS/DHCP, Remote Access, Security/Encryption and Distributed File Systems.

Oct 1998 - Mar 2001

Project Manager (through DCM)

Guardian Life Insurance

Responsible for management/implementation of multiple IT infrastructure projects for a financial firm with $1.5 Trillion managed assets, $8B in annual revenue and 6,000 employees. Major projects included:Corporate Head Quarters Move – Managed the move of IT infrastructure (data center/desktops), departments and critical teams such as the bond/equities trading desks (managing $1.5T in assets) to new Wall Street HQ. This was a 24/7 operations over 1+ year with a stated requirements of having zero downtime/impact on business activities.Y2K Compliance – Responsible for planning, testing and oversight of Y2K server/desktop remediation.Desktop Standards – Defined standards for Windows desktops. Standards include roaming profiles, home directories, and automated Software Distribution. Lead the establishment and managed emerging technologies laboratory. Windows Client Migration – Served as project manager for enterprise wide deployment of standardized Windows desktops. Included base image creation, documentation and knowledge transfer to deployment teams.Desktop Asset Management - Managed designed and implementation of Guardian’s IT Asset Management System.

Apr 1998 - Aug 1998

Senior Systems Engineer (through Vanstar Inc)

Goldman Sachs

Responsible for management/implementation of a highly sensitive IT infrastructure project for a financial firm with $922B in managed assets, $11B in annual revenue and 32,000 employees. Project required zero system downtime or business activity impact. Major duties included:- Developing, testing and deployment of desktop/server application packages for automated distributions across US and international all equities systems.- Migrating equities/derivatives trading floor systems to fully managed Windows OS trading platforms. Duties included project coordination, documentation of standards and server/workstation deployments.- Responsible for third level Systems Administrator tasks such as server setups/re-builds, backup/restores, user creation and access rights management for equities division.

Jan 1997 - May 1998

Technical Project Manager (through SAI)

TIAA-CREF

Responsible for management/implementation of multiple IT infrastructure projects for a financial firm with $502B in managed assets, $32B in annual revenue and 7,800 employees. Major duties included requirements gathering/management, documentation, vendor/functional team management and user acceptance testing. Notable projects included:Web Investment Portfolio Management System - This system allowed customer to login, manage and obtain reports of their investment portfolios. It consisted of a complex integration of front-end, mid-tier and back end mainframe based data sources hosted across multiple geographic locations to provide high availability and redundancy.NetWare Migration - Planned, tested and implemented 3.x to 4.x migration. Project impacted Windows/Unix platforms, AS/400 mainframes and line of business applications and was completed with zero customer down time.Windows Migration - Planned, configured, tested and documented migration of company-wide desktops/laptops from OS/2 to Microsoft Windows.

Jan 1996 - Jan 1997

Business Analyst (through SAI Inc)

Mckinsey and Co.

Served as a business analyst building databases, Excel models and creating reports in support of consulting engagement teams. Examples of Major projects included:• Client Profitability Optimization for Investment Portfolios – Analyzing investment portfolio data from millions of clients of a major investment firm and performing statistical analysis to identify variables which impact profitability for the firm vs. the investors. Variables identified included portfolio size, product mix, key demographic data specific to clients and the portfolio managers (proprietary)• Cable TV Subscriber Profitability Drivers – Analyzed data from multiple sources including public census data combined with subscriber demographic data to establish correlations between key data points and channel line- up profitability for each given segment (defined by demo data with highest correlations )• Product Mix and Manufacturing Optimization – Analyzed financial data for leading global chip manufacturer to identify variables and trends impacting profitability of all their product lines. Resulting analysis allowed company to make forecasting decisions based on historical demand trends and eliminate facilities or product lines which were not profitable.• Cable TV Subscriber Profitability Drivers – Analyzed data from multiple sources including public census data combined with subscriber demographic data.• Delivered customized training to consulting staff on data analysis, database design and other applications.

May 1993 - Aug 1993

Programmer

Pansonic Communications & Systems Co.

Developed C++ based application on hand-held mobile device which allowed Pacificare healthcare auditors to evaluate facility performance.

Education

Education

Skills

Skills

Telecommunications

ITIL

Business Analysis

Project Management

Vmware Administration

Windows 2008

Windows 2003

Certifications

Certifications

CBAP

IIBA

PMP

Project Management Institute

ITIL

EXIN

MCT

Microsoft

MCSE 2003

Microsoft