DAVID TORRES

Driven to create a long view strategic approach to support and improvements by designing solutions to resolve today’s problems but scale for tomorrow.

• Further virtualized the environment, consolidating and retiring 56 servers down to 14 physical servers
• Researched, recommended, purposed, architected, engineered and deployed a Hybrid Cloud, AWS WorkSpaces Cloud based Virtual Desktop Infrastructure (VDI) solution using Wyse Thin Clients, reducing 3 year expenditures and saving $638K over 3 years while adding end user disaster recovery capabilities.
• Deployed Cisco Unified Communications PBX, configured phones
• Researched, recommended, purposed, architected, and engineered a data consolidation plan to reduce operational complexities and costs using a Cloud based service Komprise for long term data archiving and storage.
• Researched, recommended, purposed, architected, engineered and deployed a Desktop patch management solution, GFI LanGuard. Deployed companywide.
• Redesigned and implemented DHCP split scopes to allow for additional redundancy and availability
• Upgraded Active Directory 2008 R2 domain to 2012 R2
• Deployed full disk encryption to the Enterprise using Microsoft BitLocker Administration and Monitoring (MBAM)

Improved patching automation by Configuring, Cluster aware updating (CAU)

• Improved deskside security via creation of GPO
• Improved failing 2012 R2 Hyper-V cluster by enabling additional NIC Teaming to segment traffic increase HA and greatly improved performance and reliability.
• Researched, recommended and implemented Dell EqualLogic PS6610 SAN Arrays.
• Provided mentoring and direction to Helpdesk staff.

Recent projects:

Pyramid Claims Service, (Staten Island, NY)                                                         9/17-Present

• Migrated away from insecure managed email to Office 365 HIPAA complaint messaging services

Athena Consulting Group Inc, (Brooklyn, NY)                                                       7/17-9/17

·         Provided this startup with new a corporate computing infrastructure, email and file sharing by deploying Office 365 solutions and mobile device, software and hardware support

United Structure Solution Inc, (Brooklyn, NY)                                                       9/15-11/15

• Architected and deployed new networking infrastructure
• Implemented centralized server storage solution
• Deployed backup to AWS S3 cloud solution to provide data availability and redundancy

International Fidelity Insurance Company, (Newark, NJ)                                       2/15–10/15

Server Consolidation and Virtualization Project

• Empowered IFIC via best practices with technology and process recommendations including:
  • Monitoring/Alerting
  • Data Management and Archiving, creating data management policies.
  • DR failover/failback automation
  • DNS management
  • Patch deployment
  • Operational standards
• Deployed Cisco Unified Communications PBX, configured phones
• Redesigned user start up environment reducing errors and logon times
• Created new VM for Evault mail access server
• Provided site and intra-site High Availability for Hyper-V Virtual Environment MSCS and Replication
• Introduced and configured Server fault alerting and maintenance availability, Dell OpenManage Essentials
• Created a consolidated backup architecture using D2D2Cloud to replace the legacy direct attached storage tape and enhance disaster recovery processes by leveraging synchronous volume replication using Backup Exec 2015 & AWS S3 Storage Gateway technologies while saving $500 per month in capital expenditures.
• Assessed, designed and deployed a server and VM consolidation project incorporating site and intra-site high availability for a Hyper-V Virtual Environment (MSCS and Hyper-V replicas)
• Planned and executed a SAN storage consolidation from 8 disparate storage devices to one consistent storage platform, Dell EqualLogic.
• Created automation to allow faster simpler backup to a centralized location for devices that could not backup themselves
• Consolidated, Expanded and upgraded VMware infrastructure to 6.0
• Recommended and implemented a File Server migration, introducing Volume Deduplication for better data management and capacity control
• Recommended DR Scripts to introduce expectations, knowledge transfer and organization to disaster recovery tests
• Recommended and deployed Windows Server Update Services (WSUS) to provide server OS patch updates
• Reviewed and corrected and created DNS recorded and zones
• Migrated and upgraded multiple applications from 2003 server to 2012 R2, CA ARCserve RHA, WhatsUp Gold, McAfee ePolicy Orchestrator

• Continued to remain hands on and took managerial ownership for entire computing environment, consisting of Dell hardware running VMware 4.1 virtual infrastructure extended to Amazon EC2 and S3 via VPC. Expanded Cloud server footprint to allow for Disaster Recovery
• Produced $63.6K in OpEx and $25.4K saving in CapEx in first 6 months of employment via lease line, support contracts renegotiations, and discovery of billing errors. This resulted in lower costs and improved service offerings.
• Managed day to day VMware operations, including deploying new severs, updating templates, vmotioning machines to allow for maintenance, deploying patches. Produced capacity planning & planed upgrades.
• Produced plans to upgrade network & phone cabling, network switch and deskside systems while introducing a 3 year lifecycle to sustain a current and reliable computing environment. Another result will be a more mobile and agile workforce.
• Successfully project managed move of corporate office, $250K Budget
• Re-architected Windows and MAC OS deployment tools for time savings of 75mins per machine.
• Migrated servers from Windows 2003 server to Windows Server 2008 R2 while preserving application integrity
• Trained users on use of Cloud based tools, Voodoo & Basecamp
• Upgraded existing system and deployed additional Ubiquity Wi-Fi access points
• Expanded Active Directory Infrastructure to AWS EC2 cloud to provide DR capabilities. Also used MS AD group policies to effect forest wide security configurations and day to day for IAM to applications and resources.
• Reconstructed backup solution to easier facilitate Disaster Recovery of data, also to deprecate local tape and off-site storage, moved to more cost effective Cloud storage (Amazon S3 & Glacier) using Veeam Backup & Replication Cloud Edition v7
• Installed laptop backup solution for cooperate officers to back up to Cloud allowing for Disaster Recovery of laptop data.
• Researched and recommend and implemented a cross platform (Windows/MAC) Project Management tracking tool, ProjectLibre
• Planning transfer of Cloud based email archiving tool to new Cloud provider
• Implemented corporate IT policies such as “new employee hire/termination” process. Computer lifecycle management and requesting assistance protocols.

• Remained hands on and took full-circle approach of standardizing delivery of IT services, and improving both customer and inter-departmental relationships.
• Managed a team of 3 engineers and 2 administrators that were both advanced engineers and helpdesk staff.  Combined we serviced 400 end users plus another 75 internationally. We created and published SLA’s and processes to track performance metrics using Remedy Ticket tracking systems.  Some of the metrics included, current ticket volume at a glance, month over month and year over year performance, ticket aging and reopen counts. We provided senior-most production and project support in the disciplines of systems administration, engineering, project implementation, operations and hands-on support of Audible’s infrastructure (hardware, OS and software) including Windows, Linux and Mac workstations and Windows servers, telephony, SAN storage, and telecommunications. Prepared and managed departmental $550K budget for IT service management. Included variables and complexities such as operational changes, facilities changes, and proposed projects to build realistic budgets.
• Drove root cause analysis and provided solutions that were successfully implemented and highly effective. Examples of high impact projects completed at Audible:
  • Proactive server hardware, UPS & Server room environmental monitoring. Developed Morning check SOP, Emergency power down procedures & automation, Expanded server patching process, Established new facilities locations in Boston and London & Newark, Expanded self-service wiki for end user, Instituted deprecated asset disposal SOP, Migrated services and deprecated legacy Windows domain. Created corporate IT policies such as “new employee hire/termination” process.
• Researched and introduced and implemented new technologies to Audible such as:
  • Virtualization, Apple OS virtualization, 20 desktop machines consolidated to 1, Windows server virtualization (Consolidated 85 servers to 25), Windows Hyper-V Virtual Server High Availability (MSCS 2008) managed by SCVMM 2012, Dell SAN Storage, IP based KVM & remote server management, Video Telepresence solution for Senior management, Crestron Conference room automation, Email archiving solution (MailStore), POC Lab, Password Safe, A consolidated backup architecture using iSCSI SANs & (D2D2Cloud) to replace the legacy direct attached data storage plan and expand Disaster Recovery.
• Active member of Change Advisory Board that implemented structured change review process for all technology and application changes affecting production systems.
• Worked with the team to manage the processing of incoming support requests ensuring effective and timely resolution of issues.
• Coordinated with other departments to ensure problems were satisfactorily resolved.
• Track and processed vendor contracts and IT Service Level Agreements.
• Process procurement requests and purchase orders.
• Coordinated with vendors on contract amendments and pricing changes.
• Build and nurtured IT vendor relationships.
• Expanded and maintained security program objectives.

Designed created and installed the entire server infrastructure for new line of businesses www.tradewebretail.com and http://www.dealerweb.com. These infrastructures were made up of new, DNS zones, AD Forest, Domain

Controllers, OU structure, locking down server security, patching and installing applications. I researched and introduced new technologies to Tradeweb such as the Fault tolerant Stratus ftServers. User account server builds, rack mounting. I managed the corporate IP infrastructure DNS, DHCP, WINS, Redesigned WINS infrastructure to reduce the number of servers, eliminate replication problems & increase efficiency. Introduced and deployed Dell OpenManage monitoring application to provide hardware heath visibility in the server environment (1050+ servers internationally). Introduced and planned a consolidated backup architecture using iSCSI SANs & disk to disk to tape (D2D2T) to replace the legacy direct attached data storage plan. Maintained server fleet housed at remote colocation disaster recovery site. Support day-to-day IT related tools, PCs printers, Blackberry PDA’s. Provided support to 400 users. Responsible for administering the Exchange 2000 e-mail system, Symantec Antivirus Corporate Edition, Symantec Web Security (web proxy), and support internal corporate applications. Provided recommendations to improve the server infrastructure systems. Reviewed and recommended monitoring packages (MSCOM) to provide proactive solutions. Worked to maintain Vendor support contracts and relationships. Created and maintained web pages on the corporate web site. In addition I advised and updated corporate IT policies.

Provided technical and personal leadership to 5 engineers. Managed and Purposed Projects. Planned and executed corporate headquarters relocation. This involved moving Core infrastructure Servers i.e. Active Directory, DNS DHCP File and Print, from one location to a new location without compromising daily corporate activities. Responsibilities included; vendor management, data center room design, and working with Desktop

Support teams to move client’s data to the new location. Solidified all user infrastructures to use Active Directory as central LDAP solution company wide. Provided the AP with an alternate, Internet based, news delivery system as an alternate to the current satellite delivery system. Researched, designed and built a Storage Area Network (SAN) using DELL/EMC storage. Deployed a second SAN using an HP MSA1000 with raw disks storage totaling 5 terabytes for use with SQL cluster and to provide service to an (IIS6) WEB and FTP farms. Developed a file server consolidation program with a more scalable storage architecture and remote disaster recovery (using the above HP MSA1000 SAN). Created an Internet based project to deliver the results for the US Census Bureau. Involved working with developers, engineers, Project Managers and Line of Business owners to implement a site that would be comprised of Foundry Load balanced Microsoft IIS WEB & FTP servers along with a searchable component that would run on Active/Active Microsoft SQL 7.0 with data totaling 1 Terabyte. Designed and implemented an enterprise monitoring systems using HP OpenView Operations for Windows and integrated it with an Open source solution (Big Brother). Designed and implemented an enterprise NTP/SNTP time sync solution for all networked enterprise clocks, PCs and servers. Designed and implemented the following systems: Global Active directory (migrating 10 Windows NT 4.0 Domains), Global deployment of Norton Antivirus 7.6, Designed and implemented revenue generating Web/FTP infrastructure. Implemented patch management solutions for datacenters servers using Windows Server Update Services 2.0 (WSUS). Other responsibilities included creating corporate policies for and maintaining domains spanning global levels mainly comprised of 700 Microsoft Windows 2000 and 2003 Server.