David Rich

Director of Operations

Work History

Work History
Sep 2013 - Present

Site Director-Operations

EXPRESS SCRIPTS
Fort Worth, TX Site Director-Operations
Sep 2010 - Sep 2013

Senior Manager-Operations

EXPRESS SCRIPTS
Senior Manager-Operations Direct and implement CI strategies and operational strategies to achieve project, financial, and customer goals. Manage the overall strategic and financial Operations of the pharmacist Team and Calling team; consisting of five supervisors, 220 pharmacist, and 30 callers. Expanded lean knowledge through live projects, working closely with expert business partners, case study reviews, seminars, and book reading w Partnered with CI team to develop and implement the Tiered Accountability program w Developed KPI processes standards to drive improvement w Participated in multiple Kaizen events to drive the CI culture w Directed the roll-out of the Avaya Phone initiative w Responsible for day to day pharmacy coverage and compliance w Chartered the Dye Allergy Kaizen event w Utilized RCA to troubleshoot health, safety, and security issues w Utilized RPS and fishbone to develop strategies to reduce schedules, minimize out of work impact, and maximize CBA MTO language-reducing annual spend by $1.3M w Organized and led the team to combine CII and PV departments-reducing annual spend by $500K w Directed the 6S project to eliminate waste and drive CI w Developed strategies to reduce schedules and eliminate the need for overnight operations w Directed efforts to roll out standard work(LSW) at the Manager supervisor, and lead level w Attended Senior Manager Leadership Development Training
Jun 2010 - Sep 2013

Director Enterprise Operations

EXPRESS SCRIPTS
Director Enterprise Operations Direct the overall strategic and financial Operations(Order Entry and Accounts Receivable) of a leading pharmaceutical benefit management/Fortune 100 company; consisting of two managers, 15 supervisors, and 1, 015 employees. Direct and implement operational strategies to achieve project, financial, and customer goals. w
Jan 2004 - Jun 2010

Senior Business Planning Manager-Operations Manager

EXPRESS SCRIPTS
Senior Business Planning Manager-Operations Manager Managed the business planning department and two Operational departments-consisting of two operations supervisors, four schedulers, three financial analysts, a business planning manager, and two floor coordinators, and 180 employees. Managed the business planning department of a leading pharmaceutical benefit management company, consisting of four schedulers, three financial analysts, a business planning supervisor, and two floor coordinators. Financial control of weekly, monthly, quarterly, and annual budgets. Developed and implemented business plans and strategies to achieve project, financial, and customer goals. w Coordination of overall department operations, goals and performance w Financial cost control of $800,000 per week w Identification of opportunities and implementation of action plans w Financial analysis and review of all financial plans w
2005 - 2006

Manager

Training and development of the Business Planning EXPRESS SCRIPTS
staff and Pharmacy supervisors w Research and preparation of special documents and reports on the cost control of operations w Managed strategies in that reduced operating cost by $12M annually w Coordinated and implemented customer backlog reduction plan in that reduced backlog from 120, 000 prescriptions to 35, 000 prescriptions.
Nov 1999 - 2004

Salesperson

Automotive Group
Senior Program Manager- Developed and implemented business plans and marketing strategies to achieve project and financial goals. Organized and directed project development teams for a leading mechanical cable and plastics company; consisting of product engineers, manufacturing engineers, purchasing, and customer service staff. Managed projects/sales activities and oversaw monthly, quarterly and annual budgets. Served as the business unit leader/platform director; responsible for new business development, price negotiations, and project pricing that yielded long term contracts. Responsible for the management of cross-functional teams, establishing project timelines, directing suppliers, and maintaining first line communication with the customer. w Increased revenue from $9M to $26MM in 4 years and acquired new client business with Nissan and Toyota. w Involved in multiple lean manufacturing projects at the company and customer level w Managed and developed the implementation of assembly lines to produce high volume automotive light duty cables w Forecasted and developed five and one year plans for $26M in automotive sales w Liaison between outside sales and the corporate office w Procured $10MM in new sales in through successful program launches. w Instrumental in the company's receipt of the coveted JCI Silver Award. w Recovered over $137K in bad debt with GM w Pioneered new customer development strategies and acquired 13 key accounts including CEI and Delphi Automotive w Conducted lean packaging studies which resulted in $100K in annual company savings w Created documentation procedures/tracking tools that improved company-wide communications. w Reduced charge backs from $100K to $10K by strengthening relationships with key contacts
Nov 1999 - Dec 2003

Senior Program Manager-Automotive

CAPRO INC
Willis, TX Senior Program Manager-Automotive Group
Apr 1992 - Nov 1999

Training Chief

UNITED STATES MARINE CORPS
Fort Worth, TX, Operations/Training Chief Progressed from Aviation Operations Specialist to manage daily operations with staff of 8 and annual flight budget of $4MM. Coordinated movement of military aircraft/personnel to various global locations and conducted one-on-one pilot training and group testing administration. w Created new reporting development procedures and correspondence methods that reduced production time by 20% and costs by 30%. w Received Navy Achievement Medals and Marine of the Month Awards for superior performance.

Education

Education
1998

B.A

COLUMBIA COLLEGE