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Work experience

Aug 2009Present

Front Desk Supervisor

Chase Suite Hotel

Supervised 6 front desk staff. Maintained composure and patience in face of difficult customer situations. Fostered strong working relationships with all hotel departments. Answered customers' questions and addressed problems and complaints in person and via phone. Designed and administered information display at the Front Desk using a Raspberry Pi.

Oct 2006Nov 2009

Shift Leader

Hollywood Video

Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Kept current on market and product trends to effectively answer customer questions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Education

2009

B.A

University of Nebraska-Lincoln
  • Bachelor of Arts, History
    • Minor, Business Administration
    • Minor, Latin

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