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Summary

Accomplished Retail Manager offering over 16 years of experience driving results through building and improving customer and colleague relationships. Creative and dynamic leader with proven expertise in consistently coaching to exceed targets to provide revenue growth. Utilises exemplary communication and in-person meetings to establish presence and build a positive working environment while fostering continuous team engagement and best fit through recruitment.  Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor.

Work History

2014Present

Owner / Operator

Melodium Woodwind
  • Implemented business plan to profitable proposition in niche market. Sourced training requirements in Uk on seeing potential revenues from NI market. Transitioned to launch as full time business owner in 2015
  • Built website using seo optimised content & analytics to target customer base, utilise Google + to drive sales from business page 20000+ views year one
  • Leveraged local repair as USP & delivered key benefits to key stakeholders within music industry
  • Responsible for budget setting and capital expenditures, currently delivering return on sales of 80%.
  • Tendered and won education board contract worth 4K within first 3 months
  • Designed marketing campaigns and digital media presence
  • Preferred repairer for Big Flute Challenge event 2015 & 2014

2015-042016-08

Barista / FoH

Villagers Coffee House
2014-062014-12

Barista

Ground Floor Cafe
2013-042014-04

Sabbatical

None
20012013

Store Manager

HMV UK LTD
  • Responsible for driving profit in 5 multi million pound retail stores, creating and leading high performing teams to over deliver on targets.
  • Culture of team development leading to a 95% engagement score
  • Customer service focus including region winning company wide incentive in 2011. 
  • Delivered an increase in technology  sales by 20% at peak in 2010
  • Coaching and mentoring over 5  people to go on to be leaders in senior positions within the region
  • HR management to reduce turnover to below company average 
  • CRM management to net promotions average of 9.2
  • HMV Leadership and Development award 2006 recognising consistent employee resourcing 
  • Achieving highest staff engagement score within the company in 2010 for employee satisfaction.
  • Delivering regional training and coaching workshops empowering management teams to deliver results through positive feedback & operational focus.
  • Oversaw two new store openings as the regional portfolio expanded.
  •  Responsible  for purchasing and control of commercial decisions impacting increase in revenue & sales of 25% year on year in 2009/10 
  • Full recruitment responsibilities including a saving of 10% on bottom line
  • Liaising with Third Sector organisations to provide placement, mentoring & integration into workplace 
  • Guided 20 colleagues through Statutory Redundancy process 2013 
20002001

Assistant Manager

HMV UK LTD

ASSISTANT MANAGER- Supported the store manager in driving sales and profitability of the store to achieve growth through effective commercial buying decisions and merchandising.  Played an active role in recruiting, training, and appraising staff and assisting to create a culture of service in the NI region.

Education

19911994

2.1 B.A Hons

Queens University Belfast 

History & Politics

19851990

A levels / GCSE 

Down High School, Downpatrick 

A level - A History, B Politics, C English Lit GCSE - A History, B Maths, English / English Lit, Geography, French, Biology,  C - IT

Certifications

2016Present

Certificate in Coaching

Institute of Leadership & Management 

ILM Level 5 Diploma in Personal & Community Coaching

Complimentary Skills

Microsoft Office, Microsoft Word, Mircosoft Excel, Microsoft Outlook; Microsoft PowerPoint 

Apple Office Suite Pages; Numbers; Keynote; OSX / iOS 

Driving Licence; clean no points; Own car.