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Business Management Information Systems: Application Development (Cognate)

Liberty University

My studies focused on business systems analysis and systems development. I was a student of the Systems Development Life Cycle and Project Management. My cognate is in Application Development. This focused on object-oriented languages such as Java, C#, and Visual Basic as well as web languages such as PHP, HTML5, and CSS3.

Work experience

Aug 2013Present

Customer Support

Sew Eurodrive

Troy, OH

Sales/Customer Support: I am responsible for sales and technical customer support over two regions spanning Ohio and Michigan.

I have developed good working relationships with the companies in my territories and helped grow our business. I quickly learned the AS400 mapics system and SAP software.

Oct 2012May 2013

Computer Technician

Apple Inc

Troy, OH

Computer Technician: I was responsible for repairing and diagnosing computer issues over the phone on Mac OS X based Apple desktops and portables.

I developed excellent troubleshooting skills.

Aug 2007Oct 2010

Senior Sales Representative

Verizon Wireless

Huber Heights, OH

Senior Sales Representative: I was responsible for driving sales to ensure continued profitability of the store through cold calling and maintaining a customer funnel.

I solved customer's technical and non-technical issues relating to phones, netbooks, air cards and customer accounts.

Nov 2005Aug 2007

Sales Associate

Morris Home Furnishings

Kettering, OH

Sales Associate: I oversaw orders from purchase date to date of delivery and follow up.

I set and managed customer expectations to ensure a good purchasing experience.

Sep 2000Sep 2008

Military Policeman

United States Army Reserve

Military Police: I attended the Army's month long Professional Leadership Development course for Non-commissioned officers in Ft. Sill, OK.

I served on two, one year deployments in which I gained invaluable real world experience as a leader while in charge of a squad, then a platoon of forty five soldiers.