Sep 2013 - Present
Apple Store, Metrotown
- Promotes and completes the sale of Apple products using industry appropriate terminology while keeping high regards to exemplary customer service.
- Facilitator of newly-launched product training sessions, providing guidance on effective sales techniques to floor staff.
- Diffuses customer escalations through conflict resolution and critical thinking, makes final decisions based on a variety of variables.
- Effectively coaches sales team to reach daily targets and communicating constructive feedback while maintaining a positive work environment.
- Highest Net Promotor Scores (NPS) on team.
- Achieved top sales for 6 straight months by effective prioritization when helping multiple customers at a time.