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Analytical Accounting Support Professional offering over 15 years of experience providing technical support to accountants utilizing an array of technology and software programs. Subject matter expert in QuickBooks Online US and Canada, QBO Payroll, and ProSeries. Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity, and profitability. Seamlessly interfaces with customers and personnel at all levels. 



Intuit Online Payroll – Merchant Services Integration – QuickBooks Certified ProAdvisor – Project Management - Troubleshooting
Bookkeeping – Payroll – Customer Service – Individual Income Taxes – Accounts Payable – Accounts Receivable – GAAP

Monthly Account Reconciliations – Business Income Taxes – Technical Support – Systems Integration – Quality Assurance

Work History


SeniorDesktopSupportTech ReceivedOutstandingServiceAward-EntirePaducahDivision-fortheyear2005 Maintainedrecordofdailydatacommunicationtransactions, problemsandremedialactiontaken. Servedasprimarytechnicalsupportcontactforentiredivision, supportingover70-80membersales forceand30-40officestaff. Responsibleforallsoftwaredevelopment anddeployment. Developedseveralapplicationsthat directlysupportedbothcustomersandsalesforce, includinganelectronicfoodorderingsystemfora largehospitalinWesternTn, whichhelpedsecure acontractwiththatcustomer. Alsodeveloped reportingsystemsbuiltaround. NETtechnologies, includingASP. NETandMSSQLReportingServices. DevelopedTrainingmaterialsandprocedures, andtrainedusersintheproperuseofhardwareand software. Setupequipmentforemployeeuse, performingandensuringproperinstallationofcable, operating systemsandappropriatesoftware. Preparedevaluationsofsoftwareandhardware, andrecommendedimprovementsandupgrades. Supervisedandcoordinatedworkersengagedinproblem-solving, monitoring, andinstallingdata communicationequipmentandsoftware.


CareyCounselingCenter, Inc.
ComputerSystemsAnalyst ResponsibleforalldailyoperationsofITdepartmentforboth5outpatientclinicsandnumerous satelliteofficesandgrouphomes. Wrote, developedanddistributedmanagementandfinancialreportstoseniorstaffandboard members. Trainedstaffanduserstoworkwithcomputersystemsandprograms. Preparedcost-benefitandreturnoninvestmentanalysestoaidindecisionsonITrelatedpurchasesand budgets. Consultedwithmanagementtoensureagreementonsystemprinciples. PerformedallITrelatedupgradesandadministrationofcentralserversandworkstations. My development portfolio SomeinternalapplicationsandwebsitesthatIhavedevelopedfortheSalvationArmy SalvationArmyInventoryandDeploym* NationalSeminaronEvangelism SocialServicesSummerFoodProgram* IBMDominoXpagesWebGenerator Skills Languages ASP.NET, VB.NET, Javascript, jQuery, HTML, TwitterBootstrap OperatingSystems: Operatingsystems: WindowsServer(NT-2012), WindowsXP, 7, 10, Linux, MacOSX..

Computer Systems Analyst

Carey Counseling Center, Inc.

Responsible for all daily operations of IT department for both 5 outpatient clinics and numerous satellite offices and group homes.

Wrote, developed and distributed management and financial reports to senior staff and board members.

Trained staff and users to work with computer systems and programs.

Prepared cost-benefit and return on investment analyses to aid in decisions on IT related purchases and budgets.

Consulted with management to ensure agreement on system principles.

Performed all IT related upgrades and administration of central servers and workstations.




ASP.NET, VB.NET, Javascript, jQuery, HTML, Twitter Bootstrap

Operating Systems:

Operating systems: Windows Server (NT - 2012), Windows XP, 7, 10, Linux, Mac OS X.

C++, Unix, Visual Basic, SQL, HTML, VBA

My development portfolio

Some internal applications and web sites that I have developed for the Salvation Army

Summary of Qualifications

Results-driven professional offering a progressive, 20 year career in information technology.

Promote optimal performance, reliability, and security across all business systems.

Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.

Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

Process improvement expert with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.