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Skills

Tier 1 Help Lines | Technical Support | User Training | Software/PC/LAN

Troubleshooting

  • Three years of help desk experience providing software, hardware, client/server and networking technical support
  • Accustomed to working in high-volume,  technical call centers
  • Well versed in rapidly diagnosing, troubleshooting and resolving software and hardware issues
  • Excels in communication skills involving both technical and non-technical users
  • Demonstrated exemplary problem-solving skills and ability to escalate tickets in a timely manner
  • Posses strong interpersonal skills, professional speaking voice, patience with difficult clients and business minded written and verbal communication

Education

19992003

Information Technologies

Sinclair Community College

Work experience

2013-08Present

IT Consultant

Dillon Sportsman Center

Provide technical support for an array of Issues

Maintain Website content

Promotion through Social Media, Twitter, Facebook, Instagram

2011-062013-06

Tier 1 Helpdesk Technician

WorkflowOne

Provided tier 1 help desk support for a worldwide staff of 4,000 employees.

Company is permanently closed as of August 2013.