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Tier 1 Help Lines | Technical Support | User Training | Software/PC/LAN


  • Three years of help desk experience providing software, hardware, client/server and networking technical support
  • Accustomed to working in high-volume,  technical call centers
  • Well versed in rapidly diagnosing, troubleshooting and resolving software and hardware issues
  • Excels in communication skills involving both technical and non-technical users
  • Demonstrated exemplary problem-solving skills and ability to escalate tickets in a timely manner
  • Posses strong interpersonal skills, professional speaking voice, patience with difficult clients and business minded written and verbal communication



Information Technologies

Sinclair Community College

Work experience


IT Consultant

Dillon Sportsman Center

Provide technical support for an array of Issues

Maintain Website content

Promotion through Social Media, Twitter, Facebook, Instagram


Tier 1 Helpdesk Technician


Provided tier 1 help desk support for a worldwide staff of 4,000 employees.

Company is permanently closed as of August 2013.