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Work experience

Jul 2013Present

Senior Enrollment Coordinator


Plan organization's open-enrollments and direct them through the benefit selection process. Maintain enrollment records and process newly eligible employees during mid-year enrollment. Provide updated census to employers and administer all claims.

  • Developed and maintained productive working relationships with brokers, financial planners and other business partners through networking and referrals.
  • Analyzed client's existing benefits and provided proposal with new plan changes for all upcoming enrollments.
  • Responsible for developing new agents and holding weekly career development interviews.
  • Prepare RFPs for new and existing clients and negotiate renewal plan selections.
Feb 2013May 2013

Tax Examiner

Internal Revenue Service

Review tax returns for accuracy and completeness, and code tax returns for computer processing. Resolve errors and correspond with taxpayers to obtain any missing information.

  • Process tax and information returns and establish and update taxpayer account records.
  • Analyzed tax returns for accuracy and completeness and computed applicable taxes, penalties and interest.
  • Entered information from returns to into computer stored account records.
  • Contact taxpayers by letter or telephone concerning payment of delinquent taxes or for documentation of claims and deductions.
Aug 2007Aug 2011

Operations Manager (1SG)

United States Army National Guard

Led personnel, operations and intelligence in operation in higher-level organizations. Planned, coordinated and supervised activities pertaining to organization, training and operations. Supervised operations center; collected, interpreted, analyzed, evaluated and disseminated information and data. Coordinated implementation of operations, training programs and communications activities.

  • Prepared and edited tactical and training curriculum and methods, cross-trained personnel in job duties resulting in significant cost savings.
  • Served as intelligence sergeant and collected, interpreted, analyzed, and distributed intelligence information to other sergeants.
  • Planned, coordinated, and supervised all activities of unit. Wrote routine and special reports, reviews, and operations plans for over 350 soldiers.
  • Assisted in making formal briefing presentations to squadron and in presenting instructions to large groups of soldiers and civilians.
  • Provided formal and informal counseling to individuals and groups.
  • Managed a $1,100, 000 annual budget with little direction from superiors.
  • Supervised and maintained all computerized personnel administrative data, training records, and evaluations.
  • Conducted monthly and quarterly inventories to ensure the maintenance and accountability of $90,000, 000 worth of military equipment.
May 1994Aug 2007

Department Manager (SFC)

United States Army National Guard

Active part of a team to operate armored equipment and fire control. Assisted in detection and identification. Operated tracked and wheeled vehicles over varied terrain and roadways in formation and marches. Used and responded to oral commands and visual signals. Led, supervised and served as a member of a unit in offensive and defensive operations. Served and assisted on staffs at senior level and higher.

  • Supervised crew of 18+ personnel in processing of operations and intelligence data.
  • Served as a member of M1/M48/M60 armor unit in offensive and defensive combat operations.
  • Inspected vehicle fleet for malfunctions and coordinated maintenance requirements.
  • Assisted in making formal briefing presentations to squadron and in presenting instructions to large groups of soldiers and civilians.
Aug 1989May 1994

Supervisor (SGT)

United States Army National Guard

Performed as crew member; operated and performed operator maintenance on all vehicles and communications equipment. Assisted in the recovery of wheeled and tracked vehicles. Supervised operator maintenance of tracked and wheeled scout vehicles, individual and crew. Selected, organized and supervised scout vehicle recovery operations. Trained scout vehicle crew. Supervised request, receipt, storage and issue of ammunition. Led scout vehicle crew.

  • Analyzed intelligence received to detect and identify target.
  • Secured, prepared, and stowed communications equipment aboard vehicle.
  • Exercised safety precautions in handling of ammunition.
  • Reproduced, distributed, and filed operation intelligence, administrative, and unit training documents.
Oct 1992Jan 1993

Postal Worker

United States Postal Service

Seasonal mail processor assisting full-time carriers.


Jan 2008Present


Gwynedd Mercy University

104 credits completed towards Organizational Management


Public Speaking
Personnel Management
Budget Planning
Employee Benefits


Jul 2013Dec 2015

Health, Accident, and Fixed Annuities Producer

Pennsylvania and New Jersey Department of Insurance
Oct 2013Dec 2015

Life Insurance Producer

Pennsylvania and New Jersey Department of Insurance