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Qualifications Summary

20+ years experience in Managerial/ Supervisory Positions

Accomplished Leader With Multiple Unit Responsibilities

Effective Trainer, Mentor and Team Builder

Excels in Exceeding Customer Expectations

Work experience


General Manager

United Rx LLC

• Responsible for Human Resource Management of 200+ Employee Company

• Responsible for Physical Plant Maintenance and Cleanliness of 40,000 Sq. Ft. Complex

• Responsible for Operations of a 5000 prescription per day Long Term Care Pharmacy


District Manager


• Oversaw financial performance and operations within four States

o Managed Volume of over $9,000,000

o Met or exceeded financial goals in 3 consecutive fiscal years

• Planned, developed, and implemented each unit’s operating budgets and financial objectives

• Cultivated and maintained business partnerships with clients by developing a broad knowledge and understanding of clients’ and their customers’ needs and expectations

o Achieved “Excellent” rating in customer satisfaction surveys for 4 consecutive years o Achieved zero account or contract turnover

• Supervised 18 managers and approximately 110 hourly employees

• Hired and trained new managers: coached, counseled, and disciplined as needed

• Held Food Service Directors and employees accountable for behavior and performance, following corrective action guidelines when necessary

• Conducted training needs assessment of Food Service Directors and developed training programs in the areas of cost control, food production, customer service, team building, time management, and human resource skills

o Maintained a 95% Food Service Director retention rate

• Assisted the New Business Development Manager with evaluating new business bids, rebids for current clients/ customers, and development of new service programs

• Determined and reported costs for existing markets; ensured that costs never exceeded allocated budget

• Performed frequent site visitations to support Food Service Directors; assessed goals/ areas of opportunity and developed action plans to address needs

• Assisted in arranging appropriate training sessions/ tools

• Planned and executed quarterly team meetings to review goals and areas of opportunity, to conduct team building exercises, and to clearly communicate expectations


Associate Store Manager

Kohl's Department Stores

• Advanced from Floor Associate to Associate Store Manager within 6 months

• Managed a staff of over 20 Associates

• Responsible for receiving and merchandising of all products according to Company standards 1 to 2 times per week.

• Responsible for developing 5 associates to positions of higher responsibility within the store

• Achieved unload time goals, and merchandising time goals on a consistent basis

• Achieved 95% or greater on product merchandising standards audits consistently



Bachelor's Degree

Lewis University
Graduated with High Honors

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