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Summary

Technical engineer including 3 years of Production coordinator for prototype harnesses in avionics and 4 years of Technical support for Apple iOS and OS X devices. Solid background in Electrical Engineering, Technical Support, and analysis. Exceptional troubleshooting, forecasting and management skills.

Work History

2014-08Present

AppleCare Technical Supervisor (iOS T2)

Apple International Distribution (Cork, Ireland)

  • iOS & Mac French & English Technical Support:

    • Provide technical support for hardware and software issues.

    • Assist customers and companies in setting up and troubleshooting their devices.

    • Give expert support for iOS or OS X device (iPhone, iPad, iPod, Apple Watch, MacBook, MacBook Air, MacBook Pro, Mac Pro).

  • Team & Supervisor Work:

    • Create events and Team challenges.

    • Review the skills of new advisors in order to improve their skills.

    • Mentor new employees

    • Create the Keynotes and presenting them to the Team.

    • Take over cases from Tier 1 and Tier 2 advisors.

2013-072013-10

Technical Coordinator for Docks 1 & 2

DERICHEBOURG Atis GmbH (Hamburg, Germany)

  • Technical Support:

    • Analyse WOs (Work-Orders) to correct the mistakes.

    • Participate in meetings with the « Tech team »  of AIRBUS.

    • Unblock technical points of the docks 1 &2.

  • SAP:

    • Manage the operational steps of a WO.

    • Update the WOs Aircraft progress report for AIRBUS.

2011-102013-06

Production Coordinator & Manufacturing Engineer

LATelec GmbH (Hamburg, Germany)

  • Management, Planning/Gantt:

    • Forecast of workers to comply with the production planning.

    • Daily reporting of the production's progress.

  • Meetings Leader:

    • Organize meetings and events of the production line.

  • Manufacturing Engineering:

    • Create and manage NCs (non-conformities) on the production line.

    • Create rework reports according the ME (Manufacturing Engineering).

  • DQN (Design quarry note):

    • Study & Analyse DQNs.

  • See-electrical:

    • Quality check of the electrical harnesses schematics.

    • Create electrical schematics according to ME.

  • LEAN Manufacturing:

    • Establish the SQCDP for the prototype projects.

    • Establish visual indicators for the progression of the production line.

    • Establish the “Lead-time” for the production line.

    • Establish the “Value Stream Mapping” for the production line.

  • Methods:

    • Research& Development 

  • Stock / Logistics:

    • Planning & forecast of stocks.

    • Expeditions and receptions of deliveries and packages.

Education

2017Present

M.B.A in Business Administration

UCC Cork, Ireland

(In progress, part-time learning)

20172018

Certificate in Lean Six Sigma (Green Belt)

CIT Cork, Ireland
20172018

Apple Certificate of ACMT & ACIT

Apple European Headquarters
20112012

International License for Electrical Engineering

Lycée Gustave Eiffel
20092011

B.T.S Diploma in Electrical Engineering

Lycée Albert CLAVEILLE
20052009

BEP & BAC PRO Diploma in Electrical Science

Lycée Marcel DASSAULT