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David-Andre Panggabean

Electrical Engineer  & Manufacturing Engineer

Summary

Technical engineer including 3 years of Production coordinator in the production of prototype harnesses in avionics and 2 years of Technical support for Apple iOS and OS X devices. Solid background in Electrical Engineering, good techniques of microelectronics, circuit design and analysis. Exceptional troubleshooting, training and documentation skills.

Work History

August 2014Present

French Technical Support Advisor

Apple International Distribution (Cork, Ireland)
  • iOS & Mac French Technical Support Expert:

    • Provide technical support for hardware and software issues.

    • Assist customers and companies in setting up and troubleshooting their devices.

    • Give expert support for iOS or OS X device (iPhone, iPad, iPod, Apple Watch, MacBook, MacBook Air, MacBook Pro, Mac Pro).

  • Engineering Work:

    • Create presentation about several troubleshooting cases and tips for the support.

    • Learn all the new technical articles published each day for the support of apple products.

    • Discover new ways to resolve customer’s issues and give a satisfying support.

    • Mentor new advisors for their new role in the company.

    • Program new apps for the OS X settings.

    • Test the new settings of new iOS & OS X.

    • Review any new processes with all the departments in AppleCare.

  • Team Leading Work:

    • Create events and Team challenges.

    • Review the skills of new advisors in order to improve their skills.

July 2013October 2013

Technical Coordinator for Docks 1 & 2

DERICHEBOURG Atis GmbH (Hamburg, Germany)
  • Technical Support:

    • Analyse WOs (Work-Orders) to correct the mistakes.

    • Participate in meetings with the « Technical Support » team of AIRBUS, to modify WOs.

    • Unblock technical points of the docks 1 &2.

  • SAP:

    • Shopfloor: Check the operational steps of a WO.

    • Shopfloor: Check the NCs (Non-Conformities) impacting a WO.

    • Aircraft Progress: Update the WOs progress report  for AIRBUS.

  • Redmine:

    • Create a follow-up for every WO.

    • Update the follow-up of the number of mistakes discovered during the analysis.

    • Prepare the invoicing as soon as the WOs are finished.

October 2011July 2013

Production Coordinator & Manufacturing Engineer

LATelec GmbH (Hamburg, Germany)
  • Management:

    • Define the number of workers needed to comply with the production planning.

    • Create and transfer a daily reporting of the production's progress.

  • Planning/Gantt:

    • Create a production planning according to the workload and objectives.

    • Dispatch the workers according to the production planning.

    • Organize a planning for the Internal Audit.

  • Meetings Leader:

    • Organize meetings and events that have an impact on the production line.

  • Manufacturing Engineering:

    • Create and manage NCs that are present on the production line.

    • Create reworks according the ME (Manufacturing Engineering).

  • DQN (Design quarry note):

    • Study and Analyse DQNs, in order to make a report on modifications to be applied.

  • See-electrical:

    • Check the conformity of the electrical harnesses schematics.

    • Create electrical schematics according the ME (Manufacturing Engineering).

  • LEAN Manufacturing:

    • Establish the SQCDP for the prototype projects.

    • Establish visual indicators to follow the progression of the production line.

    • Establish the “Lead-time” for the serial production line.

    • Establish the “Value Stream Mapping” for the serial production line.

  • Methods:

    • Research different type of methods that will facilitate the production line.

  • Stock / Logistics:

    • Prepare the material for the new projects.

    • Prepare the deliveries and the packages reception.

  • Wiring:

    • Electrical harnesses for the A380 & A320.

    • Prototype Electrical harnesses for the planes LINEAGE1000 EMBR

January 2011October 2011

Assembly Technician & Team Leader

AXIMUM (Bordeaux, France)
  • Gantt Plan: Establish a production planning.

  • Team Leader: Manage the interim workers according the production planning and objectives.

  • Wiring: Electrical harnesses for construction trailers.

  • Conception: Assemble the metallic structures of construction trailers.

Education

20112012

International License for Electrical Engineering

Lycée Gustave Eiffel
20092011

BTS Diploma in Electrical Engineering

Lycée Albert Claveille
20072009

BAC PRO Diploma in Electrical Science 

Lycée Marcel Dassault
20052007

BEP Diploma in Electrical Science

Lycée Marcel Dassault

Skills

10
Meeting Leader & Organiser

Good performances

10
Production Control

Gantt system, Visual Stream Mapping, Lean Manufacturing, Graphcet : Good performances

10
Specs & Data analysis

Data mining, R&D : Good performances

10
OS & iOS systems

Good performances

9
Team Leader

Creating presentations, organizing meetings & events : Good perfomances

8
Pack Office

Microsoft Excel, PowerPoint, Word : Good understanding

7
SAP

Shopfloor, Aircraft Progress (good notions)

7
CAD

Solidworks, Catia V5,See Electrical (good notions)