David Thompson

David Thompson

Account Executive at Dyn

Work History

Work History
Mar 2014 - Present

Account Executive

DYN
Account Executive Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. Dyn is the leading Internet Performance provider to the most visited web properties in the world, as measured by the Alexa 1000. Dyn delivers more brand loyalty, customer satisfaction, and increased sales from startups to Global 2000 companies and businesses in between.
Aug 2013 - Mar 2014

National Account Manager

THE DAVIS COMPANIES
  • Surveys territory, makes calls and visits to potential customers in order to gain clear understanding of the client's needs.
  • Acquires detailed knowledge of the mix of business, current volume growth potential, business trends, and other related issues surrounding target clients.
  • Addresses client's needs, explains company benefits, and overcomes client objections.
  • Prepares proposals, documentation and presentations to further develop relationships
  • Manages activity to reach/exceed stated goals regarding new business, expansion of existing business, billings, gross profit, markups, etc.
  • Maintains complete and timely documentation of all accounts and sales activities.
  • Prepares and provides information and reports as required.
  • Complies with established Quality Management System Policies and Procedures; verifies work for accuracy to ensure quality of output.
  • Updates client profiles and conducts service reviews with customers.
  • Responds promptly to all customer calls/issues and resolves them to the customer's satisfaction.
  • Works with recruiters to assure that selected contract personnel match the client's needs.
Oct 2012 - Aug 2013

Academic Advisor

SOUTHERN NEW HAMPSHIRE UNIVERSITY
  • Managed a population of 150 students who were enrolled in several business specific degrees
  • Consistently hit and exceeded bimonthly re enrollment goals
  • Responsible for orientating new students to online learning Implemented student success initiatives
  • Trained and mentored new student advisors on daily processes
  • Provided direct training to advisors on use of Customer Relationship Management platform
  • Utilized daily reports to manage re-enrollment goals, student success, and overall persistence
Jan 2011 - Sep 2012

Web Designer

NORTH END SOLUTIONS
  • Autonomously converted potential leads into sales
  • Developed intricate and functional rich websites using intuitive open
  • Identified growth opportunity in a niche market
  • Coordinated and executed marketing campaigns through various online mediums to obtain new clients
  • Implemented customer service model that insured clients were responded to in an effective and timely manner
  • Automated several major business processes that resulted in reduced wasted time and resources
  • Coordinated a business plan that ensured minimal overhead expenses while leveraging long- term automated income
Feb 2010 - Feb 2011

Account Manager/Quality Assurance

TFM
  • Worked with brands to establish online presence via new media
  • Advised clients on developing and executing marketing and sales campaigns
  • Monitored brand presence utilizing various tools to calculate ROI
  • Planned and promoted social events with clients Assessed strategies and campaigns to determine successes and failures
Jun 2008 - May 2010

Phone Representative

CAN9 SOFTWARE
  •  Prospected cold lead lists to find potential clients
  • Mediated deliberation between lead designers and prospective clients
  • Helped create automated forms to speed up sales process Maintained relationships with clients to ensure quality control

Education

Education
2013 - 2014

M.B.A, Information Technology Management

SOUTHERN NEW HAMPSHIRE UNIVERSITY

GPA 3.92

2006 - 2010

B.S. Business Administration: Management

UNIVERSITY OF NEW HAMPSHIRE Peter T. Paul College of Business and Economics