Work experience

Work experience
Dec 2007 - Present

Office Manager/Crew Supervisor

Spring Valley Builders

Experienced in all aspects of the building process; creating and submitting construction bids, verifying material availability, subcontractor coordination, ensuring deadlines were met, as well as customer and municipality point of contact.

Nov 2006 - Dec 2007

Business and Industry Training Coordinator

Northland Pioneer College
  • Managed contracts with organizations for specialized training programs for their personnel.
  • Coordinated personnel and resources required for customer training programs.
  • Adjunct Faculty member - MS Office and Business Programs.
Sep 2000 - Nov 2006

Business Analyst II

Apollo Group, Inc.
  • Managed IT project implementations and developed and delivered special training programs for internal and vendor personnel.
  • Led software applications administration team and developed management reports
  •  Documented operational requirements, functional specifications, and IT processes and procedures, including Sarbanes Oxley and other auditing requirements.
Oct 1999 - Sep 2000

Technical Services Specialist

Boeing Rotocraft
  • Improved cataloging of an electronic database of scanned images consisting of engineering drawings, engineering change request, and parts lists.
May 1996 - Jul 1999

Customer Services Supervisor

Scott Blueprint
  • Maintained the coordination of jobs between departments, trained all new CSR's, and monitored all bid jobs.
  • Acted store manager on as needed basis.



Computer Applications

Strong PC skills including: Excel, Word, PowerPoint, Crystal Reports, Internet Research, and Email Experience with Microsoft Project, Visio, MS SharePoint, and CA ServiceDesk Suite

Leadership and Mentoring

Strong leadership qualities; able to take charge and get things done; effective as both project manager and in cooperative teamwork.

Organizational Skills

Strong organizational skills; attention to detail; accustom to quickly assessing needs and priorities.

Public Presentations

Strong public presentation and client relationship development skills.

Relevant Experience & Accomplishments

Program Coordination

  • Implemented and maintained key IT software applications.
  • Developed and executed time saving report delivery methods for IT and executive management.
  • Initiated new programs to help maintain quality control and streamline the daily workflow resulting in increased productivity and greater customer satisfaction.
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including internal and external stakeholders.
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
  • Trained, supervised, and evaluated staff, coached improvement management skills.
  • Successfully refined and implemented new projects.
  • Supervised project team, including programmer, database manager, technical writer, and other internal project staff.


Project Manager/Business Analyst seeks a position fully utilizing strong customer service attitude, exceptional organizationalability, and excellent communication skills.


  • Nearly 5 years experience in Project Management, 6 years as a Business Analyst, and over 8 years in IT support.
  • Ability to direct complex projects from concept to fully operational status.
  • Goal-oriented individual with strong leadership capabilities.
  • Organized, highly motivated, and detail-directed problem solver.
  • Proven ability to work in unison with staff, volunteers, and executive management.
  • Experience in work flow analysis and redesign, continual process improvement, and change implementation.


Portuguese - Fluent in oral and written

Spanish - Proficient in oral and written

French - Familiar with oral and written


Jun 2006 - Present

Information Technology Infrastructure Library (ITIL) Service Support Certification

EXIN International
May 2004 - Present

STI Certified Knowledgebase Engineer

STI Knowledge
Dec 2005 - Present

CA Knowledgebase Administration

Computer Associates