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Education

Jan 2001Dec 2003

Masters

3.87 out of 4.0 GPA

Graduated Magna Cum Laude

Oct 1996Jan 2000

Bachelor of Science

3.41 out of 4.0 GPA

Work experience

Dec 2007Present

Office Manager/Crew Supervisor

Spring Valley Builders

Experienced in all aspects of the building process; creating and submitting construction bids, verifying material availability, subcontractor coordination, ensuring deadlines were met, as well as customer and municipality point of contact.

Nov 2006Dec 2007

Business and Industry Training Coordinator

Northland Pioneer College
  • Managed contracts with organizations for specialized training programs for their personnel.
  • Coordinated personnel and resources required for customer training programs.
  • Adjunct Faculty member - MS Office and Business Programs.
Sep 2000Nov 2006

Business Analyst II

Apollo Group, Inc.
  • Managed IT project implementations and developed and delivered special training programs for internal and vendor personnel.
  • Led software applications administration team and developed management reports
  •  Documented operational requirements, functional specifications, and IT processes and procedures, including Sarbanes Oxley and other auditing requirements.
Oct 1999Sep 2000

Technical Services Specialist

Boeing Rotocraft
  • Improved cataloging of an electronic database of scanned images consisting of engineering drawings, engineering change request, and parts lists.
May 1996Jul 1999

Customer Services Supervisor

Scott Blueprint
  • Maintained the coordination of jobs between departments, trained all new CSR's, and monitored all bid jobs.
  • Acted store manager on as needed basis.

Skills

Computer Applications
Strong PC skills including: Excel, Word, PowerPoint, Crystal Reports, Internet Research, and Email Experience with Microsoft Project, Visio, MS SharePoint, and CA ServiceDesk Suite
Leadership and Mentoring
Strong leadership qualities; able to take charge and get things done; effective as both project manager and in cooperative teamwork.
Organizational Skills
Strong organizational skills; attention to detail; accustom to quickly assessing needs and priorities.
Public Presentations
Strong public presentation and client relationship development skills.

References

Mark Weathers

“David is a super talented go-to leader. He is always able to come through under pressure with great solutions and process improvements. While implementing a new help-desk system he was able to work with our customers making sure all requirements were being met in a satisfactory way.”

Troy Curtis

“I worked with David for over a year, and know him to be highly committed, conscientious, positive, and hard working. He was always willing to take on new assignments, and managed his time and efforts very well. It was a pleasure to work with him.”

Steve McMillan

“I had the pleasure of working with David Hansen for over six years (09/2000 to 11/2006) at the Apollo Group, both as his direct supervisor, and as an internal customer of services he provided to the Information Technology (IT) department. During this time David served in several rolls, excelling in each, and becoming known as a subject matter expert in many technical areas.”

Relevant Experience & Accomplishments

Program Coordination

  • Implemented and maintained key IT software applications.
  • Developed and executed time saving report delivery methods for IT and executive management.
  • Initiated new programs to help maintain quality control and streamline the daily workflow resulting in increased productivity and greater customer satisfaction.
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including internal and external stakeholders.
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Management/Supervision
  • Trained, supervised, and evaluated staff, coached improvement management skills.
  • Successfully refined and implemented new projects.
  • Supervised project team, including programmer, database manager, technical writer, and other internal project staff.

Objective

Project Manager/Business Analyst seeks a position fully utilizing strong customer service attitude, exceptional organizationalability, and excellent communication skills.

Profile

  • Nearly 5 years experience in Project Management, 6 years as a Business Analyst, and over 8 years in IT support.
  • Ability to direct complex projects from concept to fully operational status.
  • Goal-oriented individual with strong leadership capabilities.
  • Organized, highly motivated, and detail-directed problem solver.
  • Proven ability to work in unison with staff, volunteers, and executive management.
  • Experience in work flow analysis and redesign, continual process improvement, and change implementation.

Languages

Portuguese - Fluent in oral and written

Spanish - Proficient in oral and written

French - Familiar with oral and written

Certifications

Jun 2006Present

Information Technology Infrastructure Library (ITIL) Service Support Certification

EXIN International
May 2004Present

STI Certified Knowledgebase Engineer

STI Knowledge
Dec 2005Present

CA Knowledgebase Administration

Computer Associates