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I have 25 plus years of experience in project/product managing Information Technology infrastructure, wireless, voice/data services, WAN/LAN and global networks.In addition, I have project managed billion dollar, global and centralized networks, corporate data centers and startup enterprises.I have vast experience in Information Technology (IT) RFP/RFI proposal development, vendor management, global operations and organizational structure design and development of Best in Class process and procedures.I have 15 years experience translating business problems into cost-effective and performance-driven technology solutions, risk assessments, executive level presentations and audits. My security expertise includes HIPAA, GLBA & SOX project/program management and gap analysis/auditing, network security protection, VoIP conversion and network monitoring.


Languages/Tools:Microsoft Office Suite, MS Project, Lotus Notes, Unix, Novell GroupWise email services, Symantec anti-virus, software patch management, tape back ups with disk to disk restore via EMC SAN.

Environments:Cisco Routers, IP/x.25 Network, Dell servers/blade technology, Dell desktop/laptop computers & software asset tracking/patching, LAN/WAN infrastructure, PBX, Wireless, Voice/Data services, T1/DS3/MPLS IP, Frame Relay, Telecommunication services, EMC SAN, SONET, VolP, Nokia Firewalls with Checkpoint NG high availability feature, Intranet and corporate Internet service provider, 24/7 corporate data center and help desk

Work experience

Sr. Manager IT Micro Computer Support

Orlando Utilities Commission

Orlando Utilities Commission Orlando, FloridaSeptember 2006 to Present Sr. Manager Micro Computer Support - IT

  • Management responsibilities for the voice and data services used by 1000 employees of the Orlando Florida power generation and drinking water provider OUC
  • Management of Cisco IT infrastructure, 10 gig fiber network, Microsoft EA software contract and all IT hardware and software used in the commission
  • FEMA certified Emergency Operations Center support
  • Management of corporate help desk, 24 x 7 operation
  • Added responsibility of INFOSEC for past 7 months while CIO is looking for permanent replacement.
  • Vendor management responsibility for outsourced IT department, 12 contractor subject matter experts, help desk, server administrators, network and Sr. network engineers.
Sep 2001Dec 2004

Global IT Director

Lason Systems

Lason Inc., Troy, MichiganSeptember 2001 – December 2004

Corporate IT/IS Director

LASON Systems, Inc. ( enables organizations to secure their decisions and their future by improving business processes through outsourced services in industries that are data and document-intensive, such as financial services and healthcare where accuracy, privacy and security are top concerns.

  • Provided project/product management standards to global IT infrastructure, LAN/WAN, voice and data network and using the RFI/RFPand contract process.
  • Responsible for Global network including the ATT Frame Relay service for 26 domestic production sites and twelve international sites located in Canada, India, China and Mexico. (Project manageda migration from Sprint provided services to ATT and SBC provided services that saved Lason $400K per year and gave us more flexibility with network design/performance options)
  • Other corporate services included GroupWise Email for 3000 employees, VoIP, anti-virus filtering control and recovery process, Cisco routers/switches, EMC SAN, SONET, help desk and 24x7/365 network monitoring.
  • Monitored and managed security on 12 Nokia “firewalls” running Checkpoint NG software, intrusion detection “IDS” devices and Symantec anti-virus software.
  • Developed “Best in Class” process & procedures to insure compliance with HIPAA, GLBA and SOX security requirements and project managed the upgrades to hardware/software.
  • Developed a corporate asset tracking program to insure hardware/software standards were followed for desktop/laptop/server computers and other IT hardware.This process also covered the disposal of unusable IT hardware to insure all data was removed prior to leaving data center.
  • Saved $35,000 in maintenance money; reduced MS software costs $120,000 and insured security requirements were met.
  • Instituted System Hound software enabling Lason to respond to a Microsoft software audit.Software was used to identify desktop PC’s and servers needing security patches. Negotiated a $3mil EA contract with Microsoft for all corporate software licenses 3 year deal.
  • Worked with the accounting department to reduce overall property taxes by $225,000 on IT assets by documenting lost, retired and missing hardware.
  • Reviewed all telecommunication and IT/IS bills; accomplished reduced costs.
  • Transitioned the billing process to MSS in 2004 saving Lason $180,000 by reducing the headcount in the accounts payable group and eliminated all late charge expenses.
  • Developed annual IT/IS budget of $25mil. in 2005.
  • Proficient in using Microsoft Project to establish timelines, resources, vendors, technical writing, …etc.
Sep 1968Jul 1998

General Manager

ATT Solutions

Executive Management of Billion Dollar Outsource Contracts & Negotiations, Voice/Data/LAN/WAN Projects, Telecommunication Services Management and Interdepartmental Resources:

Senior Project Manager—AT&T Solutions (United Health Care) Minneapolis, Minnesota1998 - 1998

  • Executed process, procedure and project development plans for equipment recovery and network grooming for 300 domestic sites.
  • Reclaimed $1MM in unused data hardware; significantly reduced telecom expenses and slashed maintenance staff for additional labor savings of $200K.

General Manager—AT&T Solutions (Textron Automotive Industries) Detroit, Michigan1996 - 1998

  • Built local interfaces between AT&T and Textron's 20 worldwide automotive companies upon consummation of a 10-year, $1B voice, data, wireless and LAN/WAN outsourcing contract.
  • Provided core leadership and management, (project/program management) for all telecommunications requirements, solving all problems or issues relevant to procedural, personnel, billing, network reporting and migration of embedded telephone services functions.
  • Managed P&L; under ran $1.5MM expense budget by 15% and grew $29MM revenue stream 5%.
  • Managed Textron’s migration to ATT telecommunication services hosted at Global excellence center in North Carolina.
  • Reported weekly to Textron’s executive team on all action items assigned to ATT IT operations staff and monthly service availability/MSR response time metric results and quality improvement plans for any outages.
  • Provided training plans for ATT IT staff, tracked and reported employee accomplishments with feedback monthly with annual review and administered variable pay plans.

Sr. Project Manager Engagement Team Leader AT&T Solutions New York City, New York1994 -1996

  • One of 7 Engagement Team Leaders, (Project/Program Management),charged with negotiating and managing billion dollar outsourcing contracts, and directing project management and interdepartmental resources functions during a typical 6 to 12 month, 60+ hour workweek, travel intensive period.
  • Developed RFP, RFI and RFQ documents, technical writing, proposals and presentations targeting external and internal audiences and worked on 3 major projects involving Delta Airlines, Merrill Lynch and JP Morgan. (responsible for managing 15 technical writers brought in to help with the technical replies generated during the RFP response to Merrill Lynch and JP Morgan out sourcing deals) and at times up to 40 other subject matter experts.
  • Closed first major outsourcing deal worth $500MM over 5 years.

General Manager, Network Management Center AT&T AMS Minneapolis, Minnesota 19921994

  • Accumaster Management Services (AMS)—Customer: Grand Metropolitan PLC
  • Recruited to assume management and direction of corporation’s first outsourcing contract involving non-AT&T employees and customer-owned telecommunication hardware featuring Cisco routers, IP/x.25 network, LAN/WAN, PBX, wireless, voice/data services, T1 and frame relay, etc.
  • Built up a new 24/7/365 Network Data Center, executing P&L management of a $1.1MM expense budget, annual revenues of $5MM, and 12 contract and 1 AT&T staff; oversaw performance of all vendor and human resource management functions.
  • Successfully negotiated inter-business unit funding of $16K monthly for 5 years also under ran expense budget 10% on average.
  • Improved customer satisfaction from "fully meets" to "exceeds" expectations per monthly survey results.
  • Improved telecommunications availability from 92% to 99.2% documented by monthly network availability reports submitted to customer over 2-year period.

General Manager, Network Management Center AT&T AMS Dallas, Texas1987 - 1992

  • Accumaster Management Services (AMS)—Customers: EDS, GM, Hughes
  • Contract negotiating team member challenged with the design, installation and direction of a 24/7/365 Network Data Center, the selection, employment and leadership of 70 union technicians, 5 clerks, 6 supervisors, and 15 National Service Managers across 4 states, proactive monitoring of service level agreements, remedy trouble ticketing and P&L management of a $15MM expense budget including tracking of $170MM in annual revenue flow.
  • Under ran expense budget 5% to 12% and grew revenue 10% on average, exceeding expectations per annual review.
  • Provided customized reports crucial to securing additional revenues and after market contracts.
  • Implemented TQM process in data center, improving customer satisfaction from "fully meets" to "exceeds" expectations and telecommunications availability from 95% to 99.5%.

Early career features promotion from field site engineering positions to a corporate marketing role:

Staff Manager— Product Management responsibilities at Corporate Headquarters Marketing & Engineering AT&T Bedminster, New Jersey1984 - 1987

Supervisor— Project/Program Management of Voice/Data services, CCIS Deployment AT&T San Francisco, California1979 - 1984

Communications Technician- Voice and Transmission ATTWisconsin and Utah1968 - 1979





Bachelor of Arts

ATT Accumaster Management Services in partnership with University of San Francisco and attended University of Wisconsin

American Telephone & Telegraph

Completed over 1600 credit hours of training in 60 different schools offering various telecommunications, financial/budget preparation, customer service, project management and quality instruction programs.

ATT Microsoft project management (PMI) certification5/1981

Graduate of Phillip Crosby Quality Course in Orlando, Florida1986

Certified Electronics Technician

United Technical Institute, Milwaukee, Wisconsin