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Fast learner; quickly absorb and utilize new

Highly motivated; work well both independently and


as part of a team.

Ability to work well under pressure and handle

Computer literate; ability to learn internal programs

multiple tasks.

and applications quickly.

Accurate, thorough, and precise in attention to

Excellent interpersonal relations skills; able to relate

detail. Analytical thinker with technical aptitude.

well with people from diverse backgrounds.

Work experience

Oct 2013Present

Enterprise Customer Support/Technical Support


Work from home position providing customer support and technical assistance. Various Fortune 500 clients supported. Interact directly with customers via PC and phone.

Jul 1998Jan 2012


Technical Support: Inbound call center. Performed cellular troubleshooting steps to resolve technical issues.

Customer Service: Inbound call center. Performed account maintenance tasks. Successfully managed difficult customers while maintaining company objectives.

Trainer: Participated in ongoing training and development of customer service representatives. This included out of town travel and expense reports.

Acting Customer Service Manager: Supervised team of 14 direct reports. Provided team coaching and performance feedback.

Credit and Audit: Performed tasks related to approving and applying adjustments that exceeded customer service rep and customer service manager limits. In addition, performed monthly audits to confirm validity and accuracy of adjustments. This position required frequent interaction with the Director.


CompTIA Network+ (5/28/15)

CompTIA A+              (3/10/15)


HS Diploma