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Proficient business development leader offering over 7 years of experience in driving revenue through building and maintaining client relationships. Creative and dynamic marketer with proven expertise in consistently penetrating existing & new markets to ensure sustainable revenue growth. Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor.
Developing and implementing a marketing and communications strategy for QbigTech. Strategies involve events, campaigns and programs which are focused on driving sales opportunity pipeline for 2-4 quarters forward.
Additional activities include web site management, customer event management, CRM based contact and campaign management, email marketing and documenting customer success stories.
Managing a global marketing team (across Japan, South Korea, China, Brazil, Turkey, and Taiwan) that focused on developing and implementing – Customer outreach programs; Improving customer experience by auditing and enhancing the systems/ processes; Use customer data effectively to provide business insights and increase customer retention; Develop and execute email-based marketing campaigns increase business from existing customers; Running periodical business health checkups by conducting business visits to clients; Arranging author workshops and webinars for existing and new clients etc.
Developing and implementing ‘Business Health Score’ within the organization to validate the current (live) business health; managing and sorting customer complaints and feedback; Managing key business projects for Zee Learn, S4K, Kinokuniya, and top universities across Japan, South Korea, China, Taiwan, Europe, South and North America.
Increasing sales and building relationships with retail customers. Converting maximum number of prospects and increasing repeat business through effective customer service. Monitoring trends, analyzing data and providing inputs to marketing team. Carrying out weekly review meetings with partners of the organization who are situated in Japan, China, South Korea, Taiwan, and Brazil.
Managing a team of editors with a wide range of backgrounds from Medical Science, Humanities, to Physical Sciences. My job was to oversee this team that is dedicated and passionate about helping researchers get published. As one of the editing teams in one of the largest editing companies, that's a lot of researchers we have the opportunity to help. I also contribute to improve our systems and services to meet dynamic requirements in a fast-paced research industry.
Managing the daily work flow operations which included an in-house pool of 100+ editors and 300+ freelancers. Was in charge of meeting clients’ deadlines, coordination between internal teams, managing payments of freelancers, analyzing work flow and meeting business targets etc, and managing work order cost sheets.
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ~ Sales Force.com ~ Fresh Desk ~ User Voice ~ Survey Monkey ~ Formstack ~ Google Analytics ~ Unbounce
Nationality: Indian ~ D.O.B.: 02 Apr 1987
Available upon request.