Customer Support Specialist
Received and responded to customer requests and enquiries via telephone, e-mail and in person.
Coordinated between billing department and customers to resolve problems.
Provided solutions to customer problems through product offerings and vendor assistance.
Liaised between vendors and customers to provide timely updates on delivery of needed products and materials.
Produced and compiled document data sheets at the request of customers in compliance with Supplier Document Requirement Lists.
Worked on sales counters to provide service to walk-in customers.
Provided critical assistance to technical teams in sourcing materials and procuring material for projects.
Delivered tenders, invoices and material when needed to high-value customers.
Added value to customers through efficient management of expectations and providing of enjoyable customer experience.
Supervised sales department in informal role in absence of the official team lead.
Trained and developed new sales associates.
Managed a portfolio of 7 accounts (including BPTT, BGTT, Repsol, Petrotrin and Massy Wood Group) that generated over $20 million in sales.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Set up new accounts, established customer credit, and set up payment methods in collaboration with the accounts department.