Darryl Douglas

  • # 2 Wallen St. Arima Trinidad and Tobago

Professional Summary

Driven professional with a desire to consistently improve in the area of customer and interpersonal relations, negotiation and leadership. Desirous of creating strategies and plans to increase competitive advantage.

Work History

Work History
Jul 2011 - Present

Customer Support Specialist

ECM Limited
  • Received and responded to customer requests and enquiries via telephone, e-mail and in person.

  • Coordinated between billing department and customers to resolve problems.

  • Provided solutions to customer problems through product offerings and vendor assistance.

  • Liaised between vendors and customers to provide timely updates on delivery of needed products and materials.

  • Produced and compiled document data sheets at the request of customers in compliance with Supplier Document Requirement Lists.

  • Worked on sales counters to provide service to walk-in customers.

  • Provided critical assistance to technical teams in sourcing materials and procuring material for projects.

  • Delivered tenders, invoices and material when needed to high-value customers.

  • Added value to customers through efficient management of expectations and providing of enjoyable customer experience.

  • Supervised sales department in informal role in absence of the official team lead.

  • Trained and developed new sales associates.

  • Managed a portfolio of 7 accounts (including BPTT, BGTT, Repsol, Petrotrin and Massy Wood Group) that generated over $20 million in sales.

  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

  • Set up new accounts, established customer credit, and set up payment methods in collaboration with the accounts department.

May 2009 - May 2010

Assistant Clerk

Election and Boundaries Commission
  • Responded to citizens’ complaints and requests for information and services.

  • Supervised and coached new staff members.

  • Responded to all inquiries from the general public in a prompt and professional manner.

  • Received and processed citizen data and information for the creation of identification cards.

  • Delivery of new, renewed and replacement of identification cards.

Nov 2004 - May 2007

Teller

Trinidad and Tobago Unit Trust Corporation
  • Organized, stocked and maintained the teller window area.

  • Executed customer transactions, including deposits, withdrawals, money orders and checks.

  • Pulled daily branch control sheet reports.

  • Coordinated daily cash reconciliation at a high-volume location.

  • Maintained friendly and professional customer interactions.

Education

Education
Sep 2013 - Present

Bachelor of Laws (LLB)

University of London
  • Member of Student Guild

  • Coursework in Contract Law and other areas of law

Sep 2012 - May 2013

Diploma, Electrical Installation

Automation Technology College
Sep 2009 - May 2010

Bachelor of Science, Computer Science

University of Herfordshire
  • Coursework in Business Intelligence and Database Management

  • First Class Honours

Skills

Skills

Public Speaking and Presenting

Ability to command  and motivate audiences.

Customer Service 

Provision of high level service to all types of customers.

Client Account Management

Ability to manage lead times and expectations.

Negotiations

Ability to make proper deals after proper research.

Effective Leader

Able to influence and gain trust of those around me.

Interests

  • Public Speaking and Presenting
  • Leadership 
  • Foreign News and World Events
  • Mentoring Young Men 

References

References

Available on Request