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Gillian Ferris  

Client Loyalty Specialist 


To obtain a position where I can apply my exceptional interpersonal skills for an innovative and progressive company.


  • Reliable                                                                   
  • Communicates well                                                 
  • Enthusiastic & Energetic
  • Excellent time management                                   
  • Passionate                                                           
  • Detail-Oriented & Solutions Oriented
  • Resourceful
  • Motivated
  • Highly Organized
  • Works well under pressure 

Work experience

May 2014Present

Client Loyalty Specialist 

Budds BMW Oakville
  • Answer all incoming sales calls and internet inquiries on both new and pre-owned vehicles.
  • Obtain names and telephone numbers from potential clients.
  • Goal every time is to invite them into our dealership to then offer a test drive, lease and finance numbers and present sale resulting in purchase.
  • Maintain call logs and reporting details regarding calls.
  • Conduct client and/or market surveys and type detailed notes on how clients have heard about us.
  • Follow up with all clients previously spoken to over the phone and/or email.
  • Find the hidden objective as to why the client didn't purchase on first visit (was it due to price, trade in value, relationship with sales representative, etc.)
  • Report all notes and findings back to Sales Managers and Sales Representatives, work as a team to try and maximize chance of potential and future sales.
  • Coordinate arrangements and make reservations for clients who are looking to attend annual launch parties and quarterly private sale event days.
Apr 2012May 2014

Sales Receptionist

Budds BMW Oakville
  • Greet prospects and clients promptly, determine nature and purpose of visit, and direct or escort them to specific destinations accordingly
  • Perform administrative support tasks, such as licensing for a new vehicle purchase, receive payments, record receipts for services and refund transactions.
  • Update and monitor a daily floor log,
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Jul 2007Sep 2012


Kelsey's Bar & Grill
  • Responsible for all hostess training
  • Greet guests and seat them at tables or in waiting areas.
  • Receive and record dining reservations.
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Jan 2005Jun 2012


  • Responsible for up to four children at a time.
  • Prepared hot meals for breakfast, snacks, lunch and dinner.
  • Driving children to and from school/after curricular activities.


Sep 2012Jun 2014

Business Dipolma

Sheridan College- Hazel McCallion Campus
  • Courses included Economics, Professional Selling, Ethics and Law
  • Mandatory communications course which directly focused on ability to learn and properly perform tasks on Microsoft Word, Excel and Powerpoint.
  • Grade achieved in course: 87%
Sep 2006Jun 2010

High School Dipolma

Holy Trinity Catholic Secondary School

Volunteer Work

Budds' Annual Golf Tournament                                                             Milton ON,September 2012-2015

  • Arrive two hours prior to event starting.
  • Set up registration table with lists of registered employees and guests.
  • Set up and organize raffle prizes and silent auction prizes with corresponding ticket boxes
  • Sell raffle and beverage tickets
  • Manage and monitor all money collected for duration of the tournament.

Bank Bed Race- Oakville Hospital Foundation                                                        Oakville ON, June 2014

  • Coordinated volunteers to help with set up and donations
  • Race day nominee to be the person on the bed that everyone had to push in the race to the finish line

Relay for Life- Canadian Cancer Society                                                                   Oakville ON, June 2008

  • Assisted with set up prior to walk beginning.
  • Lay candle lit personalized bags around entire track. 
  • Set up overnight tents, carried boxes to appropriate area consisting of raffle tickets, food and beverages, prizes.


Becel Heart&Stroke Ride for Heart                                                                            Toronto ON, May 2015

  • One of 12 team members
  • Raised over $500 from family and sponsors
  • Endured and completed 50KM bike ride