Darlene Ryder

Customer Service Representative

Work History

Work History
Oct 2014 - Present

Kitchen Prep

Bob Evans - Dover, DE

Responsible for prepping large batches of food items for use by the chefs and grill cooks. Baking fresh bakery items; rolls, biscuits, and loaves of bread, and deli meats such as turkey, chicken, and pot roast. Prepping fresh specialty salads and desserts fresh to order. Prepping all fresh fruits and vegetables while following all food and safety standards and procedures.

Jun 2014 - Jun 2014

Food Prep/Grill/Expo Team Member

Peace, Love, and Tacos

Temporary food service rep, grill runner, and prep member, as well as taking orders and running them as well. Peace, Love, and Tacos is an independent Taco Vendor familiar at many music festivals throughout the United States. The particular event worked was the annual Firefly Festival that takes place every year in Dover, DE.

Apr 2014 - Apr 2014

Food Prep/Expo 

Skin & Bones BBQ

Temporary food service rep , including food prep and cooking, as well as expo of food to customers. Skin and Bones is an independent bbq vendor that works many festivals and events along the eastern shore of the United States.  The particular festival worked for was The Triple Threat: Beer, Barbecue, and Country festival in Harrington, DE.

Aug 2013 - Oct 2013

Inbound Call Center Representative

NCO-Charleston, WV

Customer Service Representative Checked to ensure that appropriate changes were made to resolve customers' problems. Executed daily operations of collecting payments. Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as billing errors that could increase utility bills. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Was instrumental in calming down angry customers. Resolved customers' service and billing complaints. 

Sep 2013 - Oct 2013

Team Impact

Hollister-Charleston, WV
Successfully handled merchandise. Provided assistance and direction to other stockroom, warehouse and storage yard w orkers. Examined and inspected stock items for wear and defects, reporting any damage to supervisors. Marked stock items using identification tags, stamps, electric marking tools and other labeling equipment. Verified inventory computations by comparing them to physical counts of stock, and replenishment needs. Packed and unpacked items to be stocked on shelves in store. Crossmark Dover, DE
Jun 2012 - Jul 2012

Sandwich Artist


Prepared sandwiches to individual order of customers. Executed daily operations of baking bread, and prepping large batches of ingredients. Selected and cut bread, such as white, whole wheat, and rye. Toasted or grilled bread, according to order. Placed meat or filling and garnish, such as chopped or sliced onion and lettuce, between bread slices. Collected and returned dirty dishes to the kitchen for washing. Served customers in eating places that specialized in fast service and inexpensive carry-out food. Cleaned and organized eating and service areas. Accepted payment from customers, and made change as necessary. Responded to written and telephone requests for catering orders.

Dec 2012 - Mar 2013

Demonstrator/Event Specialist


Demonstrated merchandise and products to customers to promote sales. Executed daily operations of attendance logs and product counts. Answered customers questions about product. Was instrumental in presentation. Demonstrated use and production of product and simultaneously explained merits to persuade customers to buy product. Gave product samples to customers. Placed new merchandise on display. Structured and maintained a clean, presentable demonstration area.


Apr 2013 - Present

Medical Administrative Assistant Certification

Penn Foster Online

Certification in all Administrative areas in a medical or business office, not limited to, but including email etiquette, business letters, office etiquette, proper filing procedure, and other office and telephone tasks as well.

Aug 2008 - Jun 2011

High School Diploma

Dover High School

Graduated AP Scholar with Honors


Jun 2014 - Jun 2017

ServSafe Food Handler Certification

Certified to handle food properly following all national health and safety standards.