Darla K. Trittler

Darla K. Trittler

Summary

Looking to pursue a more fulfilling career with the Fort Zumwalt School District.  Currently,  I am managing a staff of 17 individuals in a diverse and ever changing Credit Union.  The culture of the Credit Union is evolving to be a high pressure sales environment  I have decided I need a change.    I wish to be employed someplace that allows me to help others, without the pressure of meeting sales goals.  I am confident in my abilities as I have accrued over 20 years of experience in the Financial Services Industry. 

Work History

Work History
Nov 2013 - Present

Assistant Branch Manager

American Eagle Credit Union

Create office schedules and timecard system.  Submit payroll.  Audit time records for employee files.

Staff conflict resolution.

Create and hold staff meetings.

Motivate and educate staff on promotions and cross selling.

Monitor and maintain all of the Interactive Teller Machines.  The ten machines are scattered throughout three branches within the St. Louis area.  Communicate and assist those branches with the balancing, replenishment, service calls and maintenance of the machines.  Create and maintain Monthly reports requested by Senior Management. 

Oversee all operations of the credit union.

Listen, discuss and resolve member issues/complaints.



Oct 2009 - Nov 2013

Sr. Personal Service Counselor

American Eagle Credit Union

Created and managed Safe Deposit Box system when the Florissant office opened in October 2009.

Created cheat sheets, checklists,  binders, tools for the staff.  Maintained compliance reports for the office.

Project Motivate Leader

Trainer:  4 out of the 5 PSCs I have trained, have all been promoted to Senior positions within the credit union.

Member Service:  New accounts, IRA's, Loan processing and closing.

Monitored and maintained policy and procedures ensuring they are being followed by staff.

Working a cash drawer, TCD, ATM replenishing and balancing.

Title Work:  Ensured all collateralized loans were secured by our lien on title.

Business and Community Development

Chamber of Commerce monthly meetings

Manager on Duty/Back-up

Open/close the branch. Receive and respond to alarm calls when the branch is closed. I assist and counsel members that have comments and/or complaints. Teller overrides or check approvals. Emergency audits of TCD/cash drawers. Loan approvals/denial. New account approvals/denials.

Dormant account approvals and overrides. Running and balancing the Vault. Assigning teller drawers. Ordering and balancing of money orders and gift cards. Auditing of new accounts and loan files.




Oct 2006 - Oct 2009

Personal Service Counselor

American Eagle Credit Union

Member Service,̀ New accounts, IRA's.  New application processing and closing of Mortgage, Auto, Credit Cards and Personal loans.  Opening/closing safe deposit boxes. 

Education

Education
Jun 1991

College Preparatory Diploma

Hazelwood East High School

Honor Roll

Perfect Attendance awards

Student of the month

Voted 'best smile' out of 400 students in our graduating class