I am currently a defense contractor with 15+ year’s Help Desk Manager experience. I am a proven leader able to provide a diplomatic style leadership, excellent problem-solver techniques, able to bring resources and technicians together achieve mandated objectives, adaptable to changing environments, and have the ability to communicate and coordinate with all levels of executive management and personnel. My varied experienced includes Microsoft Windows 2000/XP/Vista, Microsoft Office XP/2003/2007, and 3rd party or proprietary programs.
I am seeking to continue my IT career with a company that values customer relations, where I can join a strong team, and have a positive impact.
Oct 1994 - Feb 2009
Help Desk Manager/Task Leader
A defense contractor with secret security clearance and hands-on experience providing varied technical services in a local area network in a Windows NT/2000/2003 environment that hosts WINS, DNS, DHCP, WSUS, or System Management Server (SMS)/System Configuration Center Management (SCCM) services. Participates in, supervises, and coordinates a team of computer support specialists that provide helpdesk support for Windows 2000 /XP workstations and various network peripherals. Brings hardware/software troubleshooting and resolution experience, minimal project management skills, and adaptability to changing environments. Provides experienced maintenance capabilities to a network infrastructure of routers and Cisco switches to ensure consistent internet/intranet accessibility.
Jul 1988 - Oct 1994
Field Service Technician
Troubleshoot, repair, inspect, and install computer systems, including the performance of preventive maintenance inspections. Perform operational and diagnostic program checks and utilizes general and special purpose test equipment and programming techniques to isolate malfunctions. Repair, align, and adjust computer assemblies and subassemblies by replacing and aligning components using hand tools, soldering irons, and specialized electronic instruments. Install and maintain communications/network equipment and software. Provide communications/network troubleshooting. Perform and maintain related office operations.