Work History

Work History
Jul 2002 - Present

Regional Manager

REGIS Corp

·Drive area sales and profit plans to budget through successful leadership, organizational planning, customer service, and outstanding execution of all field and operations strategies.

·Manage the business by effectively using sales reports, assessing district results, and developing specific actions directly related to business development and growth.

·Lead and direct the development of district level sales goals and action plans for store teams directly tied into measurable results and timely execution

·Ensure associates are current with product knowledge through coaching, formalized training , and developmental assessments

·Assure that trends of underperformance are formally addressed, with clear and documented performance improvementplans

·Evaluate the customer experience by observing shopping behaviors, associate interaction with the customer , and reviewingcustomer satisfaction/retention surveys

·Ensure the overall people plan of the area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development

·Administer Human Relation policies and procedures and ensure consistent compliance between stores

·Consistently and effectively communicates the company objectives to all store management teams through organizing and scheduling conference calls and email communication

·Establish processes to ensure stores have accountability to expectations on a consistent and timely basis

Jun 2003 - Jul 2005

District Manager

REGIS Corp

·Conducted orientations, trained and coached the management staff in execution of daily tasks to maximize sales

·Assisted in the recruitment and hiring of the most qualified managers to meet the district’s needs

·Participated in administering company policies and developing long range goals and objectives

·Coordinated sales promotion activities and pricing of merchandise

·Reviewed operational reports and records to ensure adherence to company policies and procedures, monitored store profitability, and managed payroll budgets

·Analyzed marketing potential of new and existing store locations and recommended additional sites or closing of existing stores

·Trained store managers to focus on providing outstanding customer service, increasing sales, hiring and retaining staff, and controlling cost

·Oversaw compliance of Store Managers with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the stores by performing required audits

·Inspected store premises to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances

Resolved problems that affected stores service, efficiency, and productivity

Education

Education
Jun 2008 - Present

MBA

WGU
Sep 1997 - May 2001

Bachelor of Science

Albany State University