- Doha Qatar
- [email protected]
. Provided end user customer service with emphasis on a positive customer experience.
. Delivered first and second line desktop support services for 5000 client network.
. Administered workflow and service request via client s call ticketing system.
. Actively involved in installing, interfacing and troubleshooting hardware and software.
. Liaised with other support teams to deliver top notch service to end users. .
. Strategized problem resolution and initiated measures to eliminate reoccurrence.
. Coordinated with 2nd level support group to provide assistance with application design, development, testing and implementation.
. Updated and maintained system and application procedures and processes.