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Dany Bteich

IT manager - Projects Manager- IT Consultant

Summary


Work experience

Feb 2006Present

Information Technology Manager

Information Technology Manager Consolidated Contractors Group, Doha-Qatar
Feb 2006Present

It Manager

Networks, Storage, Databases, Telecom
IT MANAGER Holding the responsibility for devising, executing and managing the complete IT infrastructure, data centers and telecomsystems of client's mega construction projects with average network size 1000+ and average IT budget of 40 Million QAR, using latest brand technologies and tools like VMware, Microsoft, Cisco, Barracuda, Symantec, Kaspersky, and Oracle. Efficiently oversaw the operation of all aspects of the projects IT infrastructure(Virtualization, Systems,, Data, Backup, Active Directory and Exchange.)
Jun 2004Feb 2006

It Support Engineer

American University of Beirut Beirut-Lebanon

 . Provided end user customer service with emphasis on a positive customer experience.

. Delivered first and second line desktop support services for 5000 client network.

. Administered workflow and service request via client s call ticketing system.

. Actively involved in installing, interfacing and troubleshooting hardware and software.

. Liaised with other support teams to deliver top notch service to end users. .

. Strategized problem resolution and initiated measures to eliminate reoccurrence.

. Coordinated with 2nd level support group to provide assistance with application design, development, testing and implementation.

. Updated and maintained system and application procedures and processes.

Jun 2004Feb 2006

It Support Engineer

LEBANESE NATIONAL COUNCIL FOR SCIENTIFIC RESEARCH
IT SUPPORT ENGINEER Provided end user customer service with emphasis on a positive customer experience. Delivered first and second line desktop support services for 5000 client network. Administered workflow and service request via client's call ticketing system. Actively involved in installing, interfacing and troubleshooting hardware and software. Liaised with other support teams to deliver top notch service to end users. Strategized problem resolution and initiated measures to eliminate reoccurrence. Coordinated with 2nd level support group to provide assistance with application design, development, testing and implementation. Updated and maintained system and application procedures and processes. Beirut, Lebanon
Aug 2002Apr 2004

Administrator

Network & Systems
Administrator Lebanon, Coordinated on provision of daily IT requirements like user management, maintaining servers, applications, localarea networks, data control, IT security and telecommunications
Aug 2002Apr 2004

Manager

NETWORK & SYSTEM ADMINISTRATOR
Coordinated on provision of daily IT requirements like user management, maintaining servers, applications, localarea networks, data control, IT security and telecommunications Provided support for the directory, global catalogues, replication, users and groups(800).

Education

2002

B.Eng

Notre Dame University
2002

B.Eng

Notre Dame University

Portfolio

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