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Summary

Enterprise Development BA (Hons) graduate achieving a FIRST degree, specialising in management, direct and digital marketing, employee engagement, business and corporate strategy. Professional and driven, with experience in customer service, account management, web design, social media, Search Engine Optimisation and web analytics; with excellent communication, presentation, team leadership and performance achievement abilities. Energetic, creative and confident personality. Set-up and ran a business while at University and continue to work freelance in Web design, marketing and business development with SME's.

Education

Enterprise Development BA (Hons)

Huddersfield University
Sep 2014Present

One of the few  ‘New Venture Creation’ degrees worldwide, it has been called ‘pracademic’ for the way that it offers a combination of theoretical and practical support whilst I develop and run a new business alongside the degree. During the course I specialised in direct and digital marketing and have experience and knowledge of how a business works, including accounting, law, management and creativity. University of Huddersfield is part of the University Alliance, a group of 24 major, business-engaged universities committed to delivering world-class research.

  • Gained a 1st Degree with Honours (Graduated July 2017)
  • Achieved a 1st in both year 1 and 2.
  • Dissertation written on the subject of "An investigation into zero-hour contracts and their effects on employee engagement: A view of the employees perspective." Adding to the body of employee engagement literature and developing the Gallup 12Q index.

Achievements:

  • Planned, started and developed a small business.
  • Created a University degree marketing video for the Digital & Social Media Marketing BA.
  • Created a full business plan
  • Delivered several presentations
  • Placed on the deans list of high achieving students.
  • Achieved 1st in Accounting for Managers
  • Achieved 1st in Operations Management
  • Achieved 1st in Marketing Analysis
  • Achieved 1st in Creativity and Innovation for Business
  • Achieved 1st in Enterprise Development

Media & Games Design

Wakefield College
Sep 2008Sep 2010

Achieved MMM National Diploma

  • 240 UCAS points

This included

  • 4 Distinctions, 5 Merits and 9 Passes

I received recognition for research, planning, and production

GCSE's

Kings School Pontefract
Sep 2003May 2008

Twelve GCSE’s, two at ‘A’ in English, Mathematics, Science, Religious Education, Design Technology (electronics), Diploma in digital applications (A further 4 GCSE's in ICT)

Most Recent Work History

Sales, Estimator & Web Specialist

Milestone Industrial Flooring LTD
Jun 2012Aug 2014
  • Design and development of company website
  • Provide SEO for company website, increasing leads and traffic 
  • Production of ID cards, advertising banners, and marketing emails
  • Advising customers on the best product to suit their needs
  • Surveying sites of blue chip companies and creating reports
  • Creating quotations for clients
  • Measure architects plans to provide quotations
  • Manage the company social media campaigns, Twitter and Facebook
  • Contact companies and follow up all sales leads
  • Organise and run company exhibitions

Customer Service Advisor

Nationwide Building Society
Feb 2011Jun 2012
  • Achieved a 100% customer satisfaction record, measured on a 1-5 NPS
  • Consistently achieved sales targets 
  • First point of contact with customers, providing excellent service
  • Assist customers with account, savings, bonds and ISA queries and products
  • Resolve customer complaints
  • Sales and promotion of banking products 
  • Retail site and colleague support
  • Performance and Service tracker champion
  • Attended and ran meetings to discuss department and regional performance and progress to KPI’s.
  • Reviewed and challenged best practice to find ways of improving overall performance and customer experience, as well as reported progress back to my team.

Interesting Fact

I played the Character  ‘Aaron Livsey’, son of Chastity Dingle in Emmerdale in 2004

How did this help me?

  • Responsible for developing character / learning lines within very short time frames
  • Working with other lead characters, directors and other film personnel in studio and on location
  • High pressure, fast paced role and very long hours
  • Meeting the press and interviews
  • Meeting the public at special events

Role secured via audition and following successful run as the Artful Dodger in ‘Oliver’ performed in Leeds.