Client Service Manager
Successfully directed the health and welfare benefits accounts of two nationally based corporations with a combined population of 60,000 employees and contracts valued at more than $3 million. Coordinated and tracked the progress of ongoing administrative projects, communication needs, upgrades to operational systems and data feeds, ad hoc reporting and a variety of other client-requested deliverables. Regularly facilitated client meetings and managed the workflow of my operational teams to guarantee that the overlapping deliverables of each client’s open enrollment period were met while also maintaining the expected standard of quality for their ongoing services.
- Maintained each of my accounts at SHPS’ highest measurement of customer satisfaction levels to ensure that the clients remained strong references for the company’s efforts to win new business.
- Guided SHPS to an additional $300,000 in annual revenue by leading the operational team through the efficient administration of a client’s complex benefit plans structures and communication needs.
- Led the department’s first client through the launch of SHPS’ new web portal technology for employee benefits.