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Danny Romero

Technical Support & Customer Service

Work History

Jul 2014Present

Handyman

Dublin Short Term Rent
  • Repair and replace general hardware to apartments.
  • Troubleshoot general problems, including computing and technical duties.
  • Repair plumbing appliances.
  • Collect payments from tenants.
Jan 2014Jun 2014

Shop Assistant

Liberties Recycling Charity Shop
  • Assisting shoppers to find the goods and products they are looking for.
  • Keeping the store tidy and clean at all times.
  • Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft.
  • Attaching price tags to merchandise on the shop floor.
Mar 2013Jun 2013

Technical Support

Adecco management & consulting S.A
  • Handling pending technical support tickets resolution to end-users, remotely and on-site.
  • Resolving user-name and password problems within Active Directory.
  • Uninstalling/reinstalling proper hardware and set up.
  • Replacing printer consumables supplies.
Nov 2007Feb 2013

Customer Service Representative / Technical Support

FERRISOFT
  • Responsible to visit clients and provide them demonstrations and training about the company’s products.
  • Provide bills to the customers for services.
  • Professional technical support service. Installations, settings, updates and network communication.
  • Providing technical support services to users by phone, remotely and face to face.
  • Develop training manuals for problems solution.

Education

20162016

Barista Level 1 Course at Coffee Culture Training Academy 

20152015

Web Design Course at CoCreate

20142016

English IELTS Preparation Course at ELTA

20132014

General English Course at CES

2013

Higher Degree in Computing Technical - at Venezuela (In progress)