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Highly successful in the areas of identifying problems, conceptualizing solutions and deploying Apple Macintosh servers, I have more than 15 years of experience in the design, setup, deployment and day-to-day maintenance of Apple Macintosh networks, operating in a mixed environment.

While a part-time university instructor, I taught upper-division students in advanced methods of electronic publishing at Brigham Young University.Progressive responsibility and expertise in: Conceptualizing, publishing, editing, designing, communicating, developing, creating, educating and programming.


Server Consolidation

Implemented server consolidation plan for a budget-strapped Detroit-area community school. Authored and presented written plan to internal management and client decision-makers. Traveled on-site for deployment, configuration and client training.

Results: Achieved a 50 percent reduction in managed hardware while increasing overall server performance. Replaced out-of-warranty hardware and end-of-life operating system.

Interactive Department

Created and developed department by detailing budget, specifying equipment, selecting and training staff, and determining departmental priorities to support organizational goals.

Results: Department recognized as agency's most valuable resource for long-term business growth.

Agency-developed, Client-maintained Web Sites

Designed, created, deployed and trained clients in the use of Web- and application-based systems to maintain their agency-produced Web sites.

Results: Agency shifted focus from low-margin maintenance billing to high-margin development and programming rates, enjoying increased profits.

Literature Cost Reduction

Conceived and implemented plan to reduce literature production costs through the use of specific inks and paper stock while maintaining quality look-and-feel. Coordinated draft creation, obtained feedback from internal customers and oversaw full-scale plan implementation.

Results: Achieved 43 percent cost reduction in literature printing.

Literature Fulfillment System

Conceived, created and implemented system to align literature reorder points with customer requests, approaching a just-in-time literature fulfillment system.

Results: Sales field complaints eliminated, excess inventory reduced, back orders erased.

University Instructor

Instructed upper-division university students using technologically advanced methods in electronic publishing. Created outlines, authored supplement, prepared multimedia presentations, presented materials.

Results: Student enrollment demands exceeded university’s capacity for four consecutive semesters.

Work experience

Nov 2010Present

Desktop Support / 
Network Administrator

Pomeroy IT Solutions

Provide desktop and network support for 200 Microsoft Windows and 20 Apple Macintosh clients for Cincinnati’s ABC television affiliate, WCPO TV, channel 9:

  • Provide first- and second-tier support for Microsoft Windows and Apple Macintosh clients and servers; provide third-tier support for Apple Macintosh servers
  • Log, track and remediate internal customer issues, directly interfacing with end-users at all levels of management
  • Conduct employee training
Jul 2009Sep 2010

Virtual System Administrator


Responsible for proactively maintaining and upgrading the servers and network infrastructure for more than a dozen clients, including company's top three accounts:

  • Maintained the health of multiple Macintosh and Windows servers and networking environments, primarily in the K-12 educational arena
  • Contributed to and presented short- and long-term client infrastructure plans in easy-to-understand terms
  • Interfaced with and provided training for both technical and non-technical client contacts during weekly and monthly on-site visits
Apr 2007Jun 2009

Interactive Marketing Director


Supervision of and contribution to clients’ interactive needs for leading business-to-business marketing agency:

  • Managed day-to-day operations and decisions regarding scheduling and workload for department of up to three internal Web developers and up to four external contractors
  • Held discovery meetings with and authored detailed statements of work for clients, providing clients with tightly defined project scope, including costs, project goals and delivery time lines
  • Provided both department- and company-wide thought leadership, spearheading company's technological entrance into search marketing (Google, Yahoo!, MSN), Web analytics (IndexTools, Yahoo! Web Analytics, Google Analytics), social media (Facebook, Twitter, LinkedIn), email marketing (ExactTarget, proprietary internal) and Web 2.0 technologies
Oct 2001Jun 2009

Mac OS X System Administrator


Comprehensive responsibility for Apple Macintosh OS X 10.5 server design, setup, deployment and day-to-day maintenance.

Server provides: Web, database, mail, print, file sharing (Windows, Mac, Unix), firewall, FTP, DNS and VPN services. Additional responsibility for on- and off-site backup storage and disaster recovery.

Proficient with server software and technologies: Unix CLI, Server Admin, Workgroup Manager, MySQL Admin, phpMyAdmin, MediaBeacon Digital Asset Management, EMC Dantz Retrospect, Adobe Version Cue.

Oct 2001Apr 2007



Sole responsibility for development, deployment and maintenance of database-driven, e-commerce Internet, intranet and extranet Web sites:

  • Simultaneously worked with external clients, internal account executives, designers and copywriters to develop and deploy targeted, client-specific Web sites
  • Developed administrative back-ends and trained clients to self-maintain sites
  • Provided ongoing first- and second-tier support

Web development languages include: PHP/MySQL, ASP/Microsoft SQL, ASP/Microsoft Access, Ajax (JavaScript, XML, XHTML, CSS).

Dec 1999Oct 2001

Accounts Director

Communiqué Marketing Solutions

Responsible for agency’s largest accounts, representing more than 70 percent of total billings:

  • Managed agency's daily operations regarding scheduling and workload
  • Managed graphic and production artists' activities
  • Interfaced and coordinated with numerous vendors (pre-press houses, printers and order-fulfillment vendors)
Jan 1995Dec 1999

Part-time Faculty, Department of Technology Education

Instructed more than 40 upper-division students in a three-credit-hour course about electronic publishing using QuarkXPress on Macintosh and Windows platforms. Authored and presented 28 hour-length multimedia lectures. Topics included:

  • Hands-on computer skills with QuarkXPress, Adobe Photoshop and Adobe Illustrator
  • Typography, publication design and layout principles
  • Color theory and color separations; scanning and photo retouching
Apr 1998Nov 1999

Communication Manager, Flow Control Division

Flowserve Corporation

Responsible for all marketing and business communications for four control valve product lines:

  • Promoted product lines through printed and electronic media (sales literature, installation instructions, Internet, multi-media and promotional items)
  • Conceptualized and created advertising and literature for product lines
  • Ensured marketing communication materials complied with corporate standards
  • Managed technical communicators' activities

Managed daily marketing communications:

  • Coordinated printed and electronic literature creation and revisions with multiple marketing product managers, representing 32 different products
  • Interfaced with customers during special projects and with a number of vendors (pre-press houses, printers and order-fulfillment vendors)
  • Handled a variety of assignments simultaneously
Feb 1997Apr 1998

Communication Manager

Liberty Safe & Security

Wrote, edited, designed and managed written and electronic sales tools to help company achieve its five-year sales goal. Created comprehensive national advertising campaign and portfolio designed to increase dealer store traffic. Defined and maintained regional sales territories and local dealer sales territories. Created and maintained five-year sales-goal worksheets for regional sales managers. Wrote, edited, designed and managed company’s strategic communications, including: Annual full-line product catalog and mailer, weekly national internal newsletter and bi-monthly national dealer newsletter and competitive industry analysis.

Jan 1995Feb 1997

Communication Manager

Farley Enterprises, Inc.

Wrote, edited, designed and managed implementation of company’s strategic communication tools. Published industry’s first bilingual vintage clothing guide. Established and managed company’s domestic subscription sales.


Jack Lilienthal

Professional Reference

Joe Martinelli

Professional Reference

Ross Goldstein

Professional Reference

Andrew Reback

Professional Reference

Dan Kimura

Personal Reference

Brian Zimmerman, MD

Personal Reference

Adam Scott

Personal Reference

Andrew J. Lofthouse, Maj, USAF

Personal Reference



B.A., Communications

Supporting courses included: Electronic media writing (wrote and produced a VNR), public relations writing, case analysis and reporting.

Outstanding Senior in Public Relations, 1993–1994. Recognized by the Department of Communications’ faculty for personal contributions of time and talents to local chapter of Public Relations Student Society of America.


FileMaker Pro
OmniPlan Project Management
Microsoft Project
Microsoft Office
Adobe Captivate
Adobe FrameMaker
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Adobe Acrobat Professional
Microsoft FrontPage
Adobe Contribute
Adobe Flash
Adobe Director
Adobe Dreamweaver
Ajax (JavaScript, XML, XHTML, CSS)
ASP / Microsoft SQL
Microsoft Windows 2003 Server
  Active Directory Exchange IIS DNS SMB  
Apple Mac OS X Server 10.6
  Server Admin Server Monitor System Image Utility Workgroup Manager Software Update Server iChat / Jabber Server Apache / MySQL / PHP AFP / SMB FTP