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Professional Experience

20152017

Helpdesk Analyst

Sysomos L.P., Toronto, ON
  • Supplied internal IT support for well over 500+ employees, both in-office and remotely
  • Revamped documentation for numerous IT services; trained 5 interns on processes
  • Set up new helpdesk ticketing system and remote appliance
20132017

IT Consultant

MIDAC, Toronto, ON
  • Supplied external IT support for numerous clients around the Toronto area, both on-site and remotely
  • Set up IT infrastructure for clients including entire networks, VoIP phone services and e-mail support
  • Responded to day-to-day tickets and support requests while on-site and in office

Education

2017Present

Computer Programmer Analyst Advanced Diploma

St. Lawrence College, Kingston, ON
20102014

Computer Networking & Technical Support

Seneca College, Toronto, ON

Skills

Hardware / Systems

Windows, Mac, Linux

Languages

HTML, CSS, JavaScript, Python, Java, PHP

Applications

Visual Studio, Visual Studio Code, GIT, GitHub, Netlify

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