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Professional Experience

Helpdesk Analyst

20152017
Sysomos L.P., Toronto, ON
  • Supplied internal IT support for well over 500+ employees, both in-office and remotely
  • Revamped documentation for numerous IT services; trained 5 interns on processes
  • Set up new helpdesk ticketing system and remote appliance

IT Consultant

20132017
MIDAC, Toronto, ON
  • Supplied external IT support for numerous clients around the Toronto area, both on-site and remotely
  • Set up IT infrastructure for clients including entire networks, VoIP phone services and e-mail support
  • Responded to day-to-day tickets and support requests while on-site and in office

Education

Computer Programmer Analyst Advanced Diploma

2017Present
St. Lawrence College, Kingston, ON

Computer Networking & Technical Support

20102014
Seneca College, Toronto, ON

Skills

Hardware / Systems

Windows, Mac, Linux

Languages

HTML, CSS, JavaScript, Python

Applications

Visual Studio, Visual Studio Code, GIT, GitHub, Netlify

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