Summary

An experienced Hotel Manager with 4+ years’ demonstrated sales track record, spearheading daily operations and ensuring that customer satisfaction levels are high, carries added experience of 9 years in sales, organizational & supervisory skills, managerial expertise & leadership, seeks a challenging position from an organization in which successful management accomplishments will be of value.

Work History

Work History

HOTEL MANAGER

Jun 2011 - Feb 2016
Auris Boutique Hotel Apartments


INDUSTRY - HOSPITALITY
DESIGNATION - HOTEL MANAGER

ROLE
Demonstrated track record based on solid financial, operations, team building and leadership performance
Currently manage 40+ employees

SELECTED ACHIEVEMENTS:
Won TripAdvisor 2013 "Certificate Of Excellence"
Won Booking.com 2014 "Award of Excellence" as honored by their guest
Won Holidaycheck.com 2014 "Quality Selection"
Maintained comp-set position 1st/ 2nd market penetration index (MPI) from 2012 onwards

DEMONSTRATED TRACK RECORD
(94% Occupancy/year) (DH648 ARR) (DH611 RevPar) Jan 2016
(87% Occupancy/year) (DH504 ARR) (DH436 RevPar) 2015
(88% Occupancy/year) (DH535 ARR) (DH471 RevPar) 2014
(89% Occupancy/year) (DH521 ARR) (DH466 RevPar) 2013
(87% Occupancy/year) (DH501 ARR) (DH435 RevPar) 2012

RESPONSIBILITIES:
Revenue Planning & Forecasting  |  Financial Planning & Profit Analysis  |  Budget Planning & Allocation  |  Asset Management & Maintenance  |  Compliance Control & Management  |  Inventory Planning & Control  |  Supplier Relations & Negotiations  |  Employee Training, Development & Leadership  |  Operational Excellence & Service Level Standards  |  Guest Experience & Reviews  |  CID/TD & PMS Data Accuracy  |  Market Share Capture & Tourism Trends  |  Rate Plan Guidance & Revisions  |  ARR/ RevPar /Occupancy Optimizing & Yielding

PROJECT CONSULTANT

Jan 2009 - Jan 2010
ORTRONICS EMW LLC

INDUSTRY - TELECOM
ROLE - PROJECT CONSULTANT

PROJECT - Installers of Fiber Optic Cabling in Buildings/ GPON/ Optical Network Terminals

SALES (DH12M sales/ 1 yr)

BUSINESS RELATED:
Delivered (DH12M) profit on bid & won project by forging expertise with a specialist in industry
Overhauled hiring, budget and spending practices for an internal turnaround
Personally vetted by the MD who operated a (DH900K) loss company in 2009

PROJECT RELATED 
Designed & Implemented customized software for site data collection and material consumption
Monitored, controlled & reduced material wastage on site from 12% to 3%
Verifying & submittal of site-diaries for client approvals & invoicing


TRAINING CONSULTANT

Jan 2007 - Jan 2008
AMC MANAGEMENT CONSULTANTS


INDUSTRY - MANAGEMENT CONSULTANCY
DESIGNATION - TRAINING CONSULTANT (Soft Skills - Retail)

Identifying gaps using needs analysis methods
Prepared and delivered customized content tackling issues unique to clients business
Impart knowledge through storytelling, video motion and interactive techniques

SALES & OPERATIONS MANAGER

Jan 2000 - Jan 2006
XEROX EMIRATES LLC

INDUSTRY - OFFICE AUTOMATION
DIVISION - BUSINESS CENTER - PRINT PRODUCTION
ROLE - SALES & OPERATION MANAGER

SALES - (dh35m sales/ 6years)

Managed 4-print centers and 15 employees

Promoted to Sales and Operations Manager, formulated, executed & propelled go-to-market revenue strategies to bring about desired outcomes

SELECTED ACHIEVEMENTS
Won praise and recommendations from clients for service level offerings
Achieved continuous growth (up to 8% sales growth and 18% margin increase)
Maintained employee retention at 93% using empowerment & coaching strategies
Reduced annual costs 3.5% by implementing best practices and work ethics
Executed a corporate roadshow (500K+ GCC database - print & mail) error free

ACCOUNT MANAGER

Jan 1997 - Jan 2000
XEROX EMIRATES LLC


INDUSTRY - OFFICE AUTOMATION
DIVISION - BUSINESS CENTER - PRINT PRODUCTION
ROLE - ACCOUNT MANAGER

SALES - (dh5m sales/ 3years)

SALES EXECUTIVE

Jan 1994 - Jan 1996
NAPS Telecom


INDUSTRY - TELECOM
ROLE - SALES EXECUTIVE

PRODUCT: EPABX & Key Telephone Systems

Achieved and exceeded revenue plans

Education

Education

10th Grade

St Andrews High School


MBA - BBA

Nov 1997
NMIMS


SKILLS SET

Revenue Planning & Forecasting
Financial Planning & Profit Analysis
Budget Planning & Allocation
Asset Management & Maintenance
Compliance Control & Management
Inventory Planning & Control
Supplier Relations & Negotiations
Employee Training, Development & Leadership

LEARNING & DEVELOPMENT

LEARNING AND DEVELOPMENT

Xerox Corporation: Customer First Second Nature | Leadership through Quality
Sales Training – Basic Level | Value for Money | Time Management Techniques
Telemarketing Techniques

Gazing Performance UK:  Managing Under Pressure | Strategic Account Management | Selling for Success 1 | Selling for Success 2

TECHNOLOGY SKILLS

Excel | Word | PlayStation | PowerPoint | You Tube | Internet