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Work experience

TECHSOLVE/TAC On­ Site Pc

2003Present

TECHSOLVE/TAC On­ Site Pc

Tech ON­ CALL Install new Dell computers on time for projects on site to meet Escalation demands Advise Techsolve of issues on hand Consult with clients to determine needs

Intuit Convergys

20152016

Technical Support Specialist l

Providing technical support to all US based subscription holders of Intuit Enterprise and Pro/Prem products with remote to desktop or server for install, tech and application solutions.

Office Equipment

Nov 2008Sep 2014

Small Business Office Support

TYPE 40+ MICROSOFT WINDOWS 4NT, 95b, 98SE,, XP PRO, WIN7, WIN8.1 SPREADSHEETS, EXCEL. MANAGEMENT, LEADERSHIP TRAINING LEAD BY EXAMPLE. A+ CORE TRAINING CBT, NETWORKING TCP/IP, WIN7, WIN8.1 CONFIGURE. ROUTERS, HUBS, SWITCHES, PRINTERS, PERIPHERALS, SCANNERS CHEM, MATH, ENGLISH, BASIC ELECTRONICS THEORY DESKTOPS, LAPTOPS, SERVERS DATA MIGRATIONS, DISASTER RECOVERY UPGRADES, SCSI, RAID ARRAYS

Direct TV

20052005

Satellite Installer Low voltage

Ironwood Communications Low voltage Satellite, cable and telephone installation s, troubleshooting.

Radio Shack

20032004

Sales Associate

Sales Associate Stocking and organizing Price changing/updating Shipping and receiving Provide answers to technical questions 10 key and cash handling.

GATEWAY COMPUTERS

20002002

Lead Bench

Lead Bench Tech Diagnosed and repaired pc and laptops, Peripherals for homes/businesses Parts tracking­ monthly inventory Phone tech support for PC, Network and Server Phone sales and on­ floor equipment Support Worked in Vantive, Alkatraz, and Siebel MS office family 95­ XP

INTEL/ENTEX

20002001

Installer

Campus Pc Installer/Laptop Instructor Installed computers, printers, monitors and laptops Assistant instructor for(new employees) Assistant instructor for TAC(new laptop installe r s) Setup peripheral bundles port replicate Tracking in REX and ISC­ TE Data transfers for Intel employees Covered all areas of Hillsboro campus and helped CORE support teams Trained in Windows and Office 2000 Drive mapping, printer mapping and printer support

BUDGET COMPUTERS Bench Tech

19992000

Bench tech

Sales and service areas, tech support, system configuration, upgrades Building computers, laptop repair, troubleshoot Inventory, shipping receiving and filing. RMA. organizing office and inventory

GETRONICS WANG

19992000

Technical Support Specialist

MARTIN PC Tech Warranty work on Compaq, HP, IBM, Sony, Packard Bell, Cyber, Acer, Dell, Micron Troubleshot and tech support, worked on desktops, laptops, peripherals Called customers, set up appointments, ordered parts. Diagnostics and repair, all onsite low turn times and escalations

G & G Security System

19861988

G&g Security Systems Low Voltage Electrician

G&G SECURITY SYSTEMS Low Voltage Electrician Pre­ wiring for residential and commercial Telephone, computer data cable and coax cable Alarms and wireless, in­ wall vacuum systems, intercom systems Customer service and support System programming and finish work.

Education

Clackamas Community Collage

Jul 1979Nov 1980

Audio Video Tech

West Linn

Sep 1975Jun 1978