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Work experience

Jun 2012Present

Executive Assistant to the President

ACA-Solutions, Inc

Executive Assistant

  • Help key executives make consistent decisions by advising them of historical precedents; serve as liaison between them and the president.
  • Website design and updates, social media marketing and collateral design
  • Arrange corporate travel and meetings by developing itineraries and agendas; scheduling air travel; booking other transportation; arranging lodging and meeting accommodations.
  • Represent the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president.
  • Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Improve quality results by studying, evaluating, and re-designing processes; implementing changes.
  • Enhance president's and corporation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Sep 2005Jun 2012

Sr. Customer Service Rep - Estimator

Drew Brothers First Autobody

Sr. Customer Service Representative - Estimator, 2005 - 2012

  • Work directly with DRP companies to provide photos, estimates, and determining total losses
  • Provided administrative and business support to the owner and was a liaison between insurance companies and adjusters.
  • Entered insurance company estimates within the database - writing the estimate on behalf of the customer to ensure the best repair possible.
  • Inspected vehicles before delivery to ensure excellence with quality and customer satisfaction.
  • Answered the phones and provided administrative support through the data entry of invoices.
  • Ensured credits were received on return parts reconciled accounting records.


Microsoft Power Point
Microsoft Excel
Microsoft Word
Social Media
Website Design
Collision Estimation


Jul 2012Jan 2013

Hillsborough County Community College


Dania Garcia

Patty Mellott

Worked in conjunction with Patty for many years while working at Drew Brothers.

Tony Garcia

DeLana Anderson


Accomplished, dedicated, and disciplined executive assistant and automotive professional seeking to contribute to and grow with a dynamic, progressive, and innovative organization.  Recognized as a self-directed team player and performer, consistently completing assignments proficiently and productively.  A results-oriented individual with an exemplary track record of negotiation, claims management, quality control, and scheduling.