Danielle Faison


I am interested in obtaining a challenging position in the field of information technology with emphasis on knowledge management, information security and systems integration.


Oct 2006 - Oct 2008

Master of Science

Who's Who Among Students in American Universities and Colleges, 2008 Graduated Summa Cum Laude Completed Core Courses:
  • IAE-670 Network Systems Security Concepts
  • IAE-671 Legal Aspects of Computer Security and Information Privacy
  • IAE-673 Secure Information Transfer and Storage
  • IAE-674 Security Risk Management
  • IAE-675 Computer Forensics and Incident Handling
  • IAE-677 Malicious Software
  • IAE-679 Vulnerability Mitigation
  • IAE-680 Perimeter Protection
  • IAE-682 Internal Protection
Completed Elective Courses:
  • IE-701 Principles of Designing and Engineering Computer Networks
  • IE-707 Network Architecture Convergence Using Wireless Technology
  • IE-717 Invention, Innovation and the Use of Intellectual Property

Work History

Work History
Apr 2004 - Present

Director, Distance Learning Services

Capitol College

Responsible for the overall operation of the Distance Learning Services department with budget oversight.  Oversee online help desk support and escalation plans.  Project software license, equipment, infrastructure, and staffing needs using system usage statistics and reports.  Evaluate, recommend and integrate technology for the enhancement of distance learning.  Maintain upgrade schedules and maintenance plans for e-learning software including Saba-Centra, Blackboard, and Parature.  Provide feedback to Academic Deans to include assessment of online faculty regarding online training, online pedagogy, and online support needs. 

Special Projects:  

  • Established Capitol Online Resource Directory (CORD) for faculty information and file exchange within Blackboard. 
  • Project Lead for the integration of the Jenzabar SIS with Blackboard LMS, Spring ‘08 
  • Integrated Parature Support Portal with Blackboard Enterprise, Fall ‘07 
  • Project Lead to upgrade Blackboard Basic to Blackboard Enterprise, Summer ‘07 
  • Recommended and implemented Parature Web-Based Support Portal, Spring ‘06 
  • Implemented first hybrid classroom in the Southern Maryland Higher Education Center with simultaneous Centra broadcast, Summer ‘05
  • Recommended and implemented Blackboard Basic LMS, Fall ‘04 
Jan 2002 - Apr 2004

Manager, Distance Learning Services

Capitol College

Managed the efficient operation of the Distance Learning Services department by selecting and providing recommendations for online software and VoIP solutions.  Trained Online faculty in the use of synchronous (Centra) and asynchronous software tools for online instruction.  Provided troubleshooting of escalated technical support issues.  Direct supervision of helpdesk assistants. 

Special Project:  Implemented Centra Webconferencing Software, Spring ‘02 

Jan 2002 - Dec 2003

Adjunct Faculty, Math and Computer Science

Capitol College

College Algebra and Trigonometry, August 2003 – December 2003

College Algebra, January 2002 – May 2002

Apr 2001 - Dec 2001

Manager, Online Helpdesk

Capitol College

Provided technical support to Capitol Online students and instructors.  Trained Online students to use software for synchronous (Centra) and asynchronous Online instruction.

Special Project:   Recommended and implemented Track-IT Ticketing Software, Fall 2001

Aug 2000 - Mar 2001

Researcher (Independent Contractor)

Jul 1999 - Sep 1999

Wordprocessor (Independent Contract)

Gladys Spellman Specialty Hospital and Nursing Center
Mar 1997 - Dec 1998

Software Developer, AT&T (Contract Position)

Computer Personnel Unlimited (CPU), Inc.

Responsibilities:  Systems analysis design, testing, and implementation of custom Interactive Voice Response (IVR) systems using Graphical Designer/Dyna Designer, Oracle SQLPLUS, ‘C’, SHELL Scripts, and several additional Conversant packages in a UNIX environment. Provided documentation, including a complete description, and flowchart of the system(s) to be implemented based on information contained in the RA document.  Participated in system design and code reviews of other developers, offering constructive solutions to optimize the system.  Developed first IVR system on AT&T proprietary software within first six weeks of hire. 

Special Project:  Created flowchart (VISIO) detailing the call flow process of 50+ integrated 

AT&T IVR systems.  Updated, tested, and debugged code for more than 80% of the integrated 

system.  Brought all reports to customer standard.  Coded and tested reports for approximately 

10% of the system. 

Dec 1996 - Mar 1997

Transcriptionist (Independent Contractor)

University of Maryland, CuSAG Department
Nov 1993 - Oct 1996

Administrative Secretary

Prince George's Hospital Center

Responsibilities:  Typed, revised, and maintained tracking system for protocols, guidelines, and 

procedures in Inpatient Operations to meet JCAHO standards; Created various presentation 

material including:  flowcharts, spreadsheets, graphs, reports, and fliers for vice president and 

department managers; Transcribed departmental minutes; Answered informational calls.

Oct 1991 - Jun 1993

Secretary Senior

James Madison University

Special Project:  Created a database tracking system (dBASE) to track the progress of students 

declaring a major in Social Work.  The system kept track of the prerequisite courses taken by each 

student to assure that all prerequisites were met with a grade of C or better, and a grade point 

average of 2.0 was maintained in all other courses.  The system generated semester reports 

showing progress of all declared students, and generated form letters for all students meeting 

Social Work program standards.









Windows Vista/XP/2000/NT