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Work experience

Nov 1993Oct 2008

Director Application Development


$130MM not-for-profit organization that accredits and certifies more than 15,000 health care organizations in the United States. Internationally recognized as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.

(1999 - 10/2008)

Reporting to Vice President, Information Technology and responsible for staff of 25-30 professionals, $2MM consulting and $15MM expense budget. Accountabilities included managing organization's application portfolio of over 20 major applications that supported technology needs for staff of 1,000 in Finance, HRMS, Business Development, Marketing, Communications and Business Operations. Included CRM (customer relationship management) and Business Intelligence/Data Warehousing applications to support 15,000 external clients.  Selected accomplishments include:

  • Led transition of application portfolio software from client/server to web enabled. This streamlined customer input and access and provided additional customer value with more timely and relevant information for no additional customer fees.
  • Spearheaded technology infrastructure changes required to automate new line of business in a cost effective fashion.  Resulted in ability to scale technology expense in line with business revenues. 
  • Guided the implementation of Business Intelligence projects that decreased financial reporting risks and increased business access to data used to better understand customer trends.
  • Introduced application development methodologies and metrics that moved IT higher on the Software Development Methodology Capability maturity model resulting in faster delivery of applications, with higher quality and less risk to the business.
  • Ensured IT team talent was hired, trained, coached, recognized and provided with on the job opportunities to continue professional development resulting in high performing teams and negligible turnover the last five years.
  • Established key consulting vendor partnerships that enabled knowledge transfer to internal staff and reduced consulting costs.

Director Technical Services (1997 - 1999)

Reporting to Vice President Information Technology and responsible for staff of 30 professionals.  Managed $2MM capital infrastructure budget and $5MM operating expense budget.  Supported 1,000 end users across the country. Accountable for Network Infrastructure, Security, Telecommunications, Database Management, Help Desk, End User Training and Computer Operations.  Selected accomplishments include:

  • Insured adequate assessment, planning, budgeting, testing and implementation for Y2K upgrades and replacements were accomplished without any system outage and that systems were more dependable on an ongoing basis.
  • Spearheaded rapid internet, extranet and intranet implementation and growth resulting in being able to inexpensively expand communications and engage customer more directly throughout the customer life cycle.
  • Directed operating system, office suite and phone system upgrades. Provided testing and training to insure that upgrades caused a minimum of business disruption and leveraged improved productivity of staff.

Manager Information Resources (1994 - 1997)

Reporting to Director Technical Services and responsible for six Database Analysts and supporting IT staff of 100. Accountable for enterprise wide data modeling, database design, performance optimization, security controls, software and hardware installation and upgrades, and coaching development team in query design.  Selected accomplishments include:

  • Architected core business data model and databases that resulted in highly reliable and reusable database infrastructure.
  • Supported startup, development and delivery of 15+ major initiatives during a rapid modernization and growth cycle. This resulted in key automation of core business processes that lowered the survey process length, increased standardization of business process and contained operational costs.

Database Administrator (1993 - 1994)

Reporting to Director Technical Services and responsible for the start up of the database management function.  Accountable for supporting and mentoring staff of 30. Selected accomplishments include:

  • Established Database IT standards, policies, procedures and methodology resulting in new applications delivery and ongoing maintenance activities that were highly dependable and repeatable processes.
  • Participated in first pilot application development project to transition to a client/server environment. Resulted in a dramatically faster collection and higher quality of information from health care organizations seeking accreditation.

Lead Information Architect / Consultant


$50B in revenues. One of the nation's largest and oldest retailers.

Reporting to Project Manager and responsible for working collaboratively with business and technology to create Advertising and Merchandising system.  Selected accomplishments include:

  • Provided mentoring to business and internal staff on data architecture best practices resulting in improved project alignment with business subject matter experts and technology team.
  • Facilitated joint application development sessions with business and development staff resulting in requirements definitions that clearly expressed the business problem and technology solution needed to address the issues. 

Manager Data Administration

AC Nielsen / Dun & Bradstreet

$9.6B revenues. One of world's leading suppliers of marketing information, television ratings and other market metrics and intelligence.

Reporting to VP Operations & Data Integration and responsible for four data architects.  Accountable for data architecture startup, data model creation and database design across marketing and media ratings.  Selected accomplishments include:

  • Worked across corporate divisions: television ratings, consumer package goods, grocery store scanner data, consumer panel research and mail list clearing house to develop strategic data architecture that enabled fuller view of product performance for clients.
  • Worked collaboratively in the new startup division, building from 8 to 200 staff in less than three years resulting in the Advanced Information Technology Center.

Senior Decision Support Analyst - Marketing Information Department

Quaker Oats

$1.5B international manufacturer of breakfast foods, snacks, sports drinks and other leading consumer brands.

(1986 - 1989)

Reporting to the Manager Decision Support Systems. Held a number of increasingly challenging positions focused on management and analysis of marketing sales data.  Accountable for monthly data loads, creation of new competitive sales segment databases, ad-hoc support to brand, sales and research management.   Selected accomplishments include:

  • Managed migration and implementation of marketing and sales data warehouse to new Multidimensional Database Management Systems resulting in faster and easier access to competitive and internal sales information for brand and sales management.
  • Worked with Market Research Analysts to develop models to analyze effectiveness of retail promotion campaigns resulting in improved retail sales that generated higher volume sales at a lower promotional cost.

Decision Support Analyst - Marketing Information Department (1984 - 1985)

Trade Deal Analyst - Marketing Information Department (1982 - 1983)

Intern - Marketing Information Department (1981 - 1982)


Jan 1986Jun 1989



Certification Commission for healthcare information technology Chicago, IL

CCHIT is an Not-for-profit nationally recognized certification body for electronic health records.Focused on the accelerating the adoption of robust, interoperable health information technology

CCHIBehavorial Health Workgroup (2009 - Current)


Information Technology Director with experience in fast paced healthcare and consumer industries and expertise in all facets of Information Technology Management - application development, data management and infrastructure operations. Established a successful track record of high quality and timely project delivery and smooth ongoing operational management.   Key areas of strength include:

Strategy and Planning:

Able to assess emerging information technologies to enable the alignment of IT objectives and programs to enterprise strategies and goals. Collaborates with business teams to develop plans, priorities and budgets that improve business processes, attract new customers, retain existing customers and create new products.

Business Process and Project Management :

Ability to execute multiple complex projects from concept to fully operational status: clarification of scope, detailing requirements, developing in depth designs, writing code, thorough testing, smooth implementation and ongoing maintenance. Experienced in tactical prioritization and trouble shooting. Create and utilize key performance metrics based on overall business objectives to insure transparent operations and controls.

Technical Leadership :

Significant experience managing full service IT departments including Application Development, Database Management, Quality Assurance, Desktop and Field Laptop Support, End User Training, Computer Operations, Contract Negotiations and Disaster Recovery. Led numerous technology transitions - departmental to mainframe, mainframe to client /server, client / server to web enabled.


Market Research Database Having Historical Control Designator (US Patent 08/995, 126)

Market Research Database Containing Separate Product and Naked Product Information (US Patent 08/994, 924)


Microsoft Centric Platforms - .Net, VB, MS SQL Server, MS Analysis Server,  Sharepoint, Performance Point, MS CRM, MS Project, MS Content Management Server, MS Office Upgrades

PeopleSoft Financials & PeopleSoft HRMS/Payroll

Other:  Ilog Rules & Optimization Engines, Star Team, Lotus Notes, Powerbuilder,  C, Fortran, Cobol,  Sybase, DB2, Express,  Business Objects, Crystal, HP,  IBM, Avaya PBX, Successfactors Human Capital Management Suite


PMP Project Management Professional Certification