Security / Dispatcher
I have worked in the Security Department for Caesars Windsor for over 17 years, with 10 years experience as a dispatcher. As a Security guard, I assisted in many ways as a customer service representative and also ensured the safety of the patrons and fellow staff members. I have also been involved as a first responder during medical emergencies. As a dispatcher I was responsible for accurately logging and tracking all lost and found items in a computerized logging/ filing system. Fielded calls pertaining to those items as well as face to face inquiries. I was responsible for the tracking and logging of any and all incidents pertaining to the Casino's assets, patrons, and staff. During medical emergencies, I was responsible for coordinating with Windsor fire, police, ambulance and OP.P. services to ensure quick and necessary response. Assisted in many other ways to provide customer service and ensured customers needs were met over and above.